Lancet Laboratories x10 Admin Clerks/ Receptionists 2024
Lancet Laboratories x10 Admin Clerks/ Receptionists 2024 Lancet Laboratories, one of the leading diagnostic pathology services providers in Africa, is currently recruiting 10 Admin Clerks/Receptionists for 2024. As a company that thrives on delivering top-notch healthcare services, Lancet Laboratories is committed to excellence, and this job opening offers a chance for talented individuals to join their team.
- Closing date: 17 September 2024
The Admin Clerk/Receptionist role is pivotal in ensuring the smooth functioning of administrative duties while providing excellent customer service to patients. It also offers exposure to the healthcare and pathology industry, allowing candidates to gain invaluable experience in a medical environment.
Qualifications
- Grade 12 or relevant NQF level 4 qualification
- Bsc Degree Advantageous
- 0-1 Yrs Relevant Working Experience
Key Competencies
- Ability to cope with nervous / distressed patients
- Ability to work in a pressured environment
- Ability to work as part of a team
- Adherence to company dress code
- Administrative skills
- Attention To Detail
- Communication
- Confidentiality / Sensitivity
- Customer Orientation
- Empathy
- Flexibility
- Interpersonal skills
- Patience
- Telephone etiquette
- Business numerace
Key Performance Areas
- Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
- Processes sample registration (“logging”) and queries according to set standard operating procedures.
- Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
- Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
- Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
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