Momentum x17 Temporary Customer Services Agents 2025
Apply Momentum x17 Temporary Customer Services Agents 2025
Momentum x17 Temporary Customer Services Agents 2025 Momentum Health Solutions, a trusted entity of Momentum Metropolitan Holdings, delivers innovative, integrated health solutions designed to meet diverse client needs. By leveraging a culture of creativity and insight, the organization maximizes client value and achieves sustainable outcomes. We are excited to announce an opportunity for 17 Temporary Customer Services Agents as part of our Workplace Readiness Programme in Centurion, Gauteng. This initiative aims to empower unemployed youth by offering hands-on workplace experience in the medical aid administration and insurance sectors.
- Closing Date: 2025/01/03
- Reference Number: MMH240130-2
- Position Type: Temporary (6-Month Workplace Readiness Programme)
- Role Family: Client Services
- Cluster: Health Solutions
- Remote Opportunity: None
While participation does not guarantee permanent employment, this programme provides invaluable skills and knowledge, helping participants launch successful careers in client service.
Role Purpose
Are you currently unemployed and based in the Centurion area? Do you aspire to join an industry-leading health business with a passion for exceptional client service?
This 6-month Temporary Customer Services Agent opportunity is designed for dynamic self-starters committed to client satisfaction. By joining our Workplace Readiness Programme, you’ll gain on-the-job experience, ongoing support, and structured training to prepare for future employment opportunities in the healthcare and insurance industries.
Key Responsibilities of a Customer Services Agent
As a Customer Services Agent, your primary goal will be to deliver outstanding client experiences. You’ll address client queries promptly, ensuring they are resolved effectively and with accountability.
Requirements
To be eligible for this position, applicants must meet the following criteria:
- Education:
- Completed Grade 12 (Matric) Certificate.
- Passed Mathematics with a minimum of 40% or Mathematical Literacy with a minimum of 60%.
- Passed English and another South African language with at least 50%.
- Additional Skills:
- Computer literacy is advantageous.
- Location:
- Must reside within a 20km radius of the Meersig offices in Centurion, Gauteng.
- Other Requirements:
- Currently unemployed and willing to commit to the 6-month programme.
- Upload certified copies of your matric certificate and ID (not older than three months).
- People with disabilities are encouraged to apply.
Duties and Responsibilities
Internal Processes
- Professionally engage with clients and intermediaries to address and resolve queries within the agreed service level.
- Take ownership of complaints, ensuring timely and effective resolution.
- Provide relevant information and documentation to clients as per policy guidelines.
- Accurately update client information on company systems.
- Complete administrative and reporting tasks within deadlines.
- Ensure adherence to legislative and compliance standards during service delivery.
- Identify and report system or process inefficiencies to improve client experience.
Client Interaction
- Investigate and resolve client queries promptly, ensuring timely feedback.
- Escalate unresolved issues to relevant departments or stakeholders.
- Deliver accurate information and advice to clients and stakeholders.
- Build and maintain positive relationships with internal and external stakeholders.
- Provide regular reports on service performance, aligning with agreed targets and standards.
- Contribute to improving client service processes and client satisfaction outcomes.
People Development
- Foster collaborative working relationships with team members and stakeholders.
- Participate in change initiatives and contribute to a culture of innovation.
- Continuously enhance professional knowledge of industry trends and regulations.
- Take ownership of personal career development and skill enhancement.
Financial Awareness
- Identify cost-effective measures and contribute to operational efficiency.
- Manage company resources responsibly.
- Communicate risk-related recommendations in relevant forums.
Competencies
Successful candidates should possess the following:
- Commitment: A passion for working in the medical scheme and health solutions industry.
- Attention to Detail: Demonstrates precision and accuracy in tasks.
- Resilience: Thrives under pressure while maintaining a client-centric approach.
- Communication Skills: Effective verbal and written communication with the ability to analyze and relay information.
- Problem-Solving: Thinks on their feet to resolve issues efficiently.
- Collaboration: Works inclusively with others to achieve goals.
- Self-Management: Driven to deliver results and manage responsibilities independently.
SEE ALSO: Clover x100 YES Learnership Programme 2024
How to Apply?
