Mr Price Call Centre Vacancies

Position Summary
Company: Mr Price Money | Industry: Retail Financial Services | Job Category: Call Centre / Customer Service | Location: Durban, KwaZulu-Natal, South Africa (On-site) | Listing Reference: Call Centre Agent (New Accounts) | Listing Status: Open | Contract Type: Permanent | Remuneration: Market-related + Incentives | EE position: Yes | Closing Date: Not specified |

Introduction
Mr Price Money, the financial services division of the Mr Price Group, is calling on passionate, detail-oriented, and customer-centric individuals to apply for the Call Centre Agent (New Accounts) position in Durban, KwaZulu-Natal. This is an excellent opportunity for those looking to build a thriving career within one of South Africa’s most reputable retail groups.

In this on-site role, you’ll be part of a dynamic team dedicated to delivering exceptional service by efficiently managing customer inquiries, verifying employment and personal details, and processing new account applications. The position offers rewarding incentives, career development, and an engaging work environment rooted in empowerment and growth.

Job Description:
As a Call Centre Agent at Mr Price Money, your primary goal will be to enhance customer satisfaction and increase the credit customer base. You’ll do this by ensuring all customer queries and store card applications are managed with precision, professionalism, and in alignment with relevant financial and consumer protection legislation.

Your responsibilities will include:

• Handling customer queries and correspondence efficiently to prevent backlogs and ensure a smooth customer experience
• Telephonically verifying personal and employment details for store card applications
• Accurately updating customer details on the Debtor’s systems to maintain a reliable database
• Processing store card applications across all Mr Price divisions (applicable to outbound agents)
• Ensuring compliance with internal quality standards and external regulations

This role is not just about call-handling—it’s about creating memorable customer interactions and playing a pivotal part in expanding the Mr Price Money customer base.

Ideal Candidate:
The ideal applicant for this position should be a confident communicator with a passion for customer service and a keen eye for detail. They must be self-motivated, thrive in a fast-paced environment, and have a deep understanding of customer needs.

Minimum Requirements:

• Matric / Grade 12 qualification
• Minimum of 1 year call centre experience, preferably in new account applications
• Experience in account application processing will be a strong advantage
• Familiarity with consumer finance and legislation (e.g., NCA, POPIA)

Role Responsibility:
Your core duties in the role will include the following:

• Addressing and resolving customer queries and complaints in a timely and professional manner
• Contacting customers telephonically to verify the accuracy of the details provided in application forms
• Updating personal and employment details on digital systems to support account verification and approval
• Ensuring data accuracy to support compliance with legislation such as the National Credit Act and POPIA
• Contributing to the growth of Mr Price Money by processing new customer applications swiftly and accurately

Skills & Attributes:
To be successful in this role, the following skills and characteristics are essential:

• Excellent Communication Skills
  Clear and professional verbal communication to guide customers through account processes
• Active Listening
  Ability to attentively understand customer needs and respond with empathy
• Empathy
  A warm, supportive manner that reassures customers and builds trust
• Problem-Solving Ability
  Efficient identification and resolution of customer-related issues and queries
• Attention to Detail
  High accuracy in data entry, account setup, and information verification
• Legislative Knowledge
  Solid understanding of consumer rights, credit regulations, and information security protocols (e.g., POPIA, CPA, ICASA)
• Goal-Driven Mindset
  Motivation to meet performance targets and enjoy performance-based incentives

What’s in it for You?

• Incentive Rewards
  Earn attractive bonuses when you meet or exceed your performance targets
• Learning & Development
  Access to robust training programs and continuous development opportunities
• Career Growth
  Numerous career advancement paths within the broader Mr Price Group
• Employee Discounts
  Enjoy generous staff discounts across all Mr Price Group brands including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys
• Employee Share Scheme
  After 12 months of permanent employment, become eligible for the Mr Price Group’s associate share scheme and secure your future through financial growth

Mr Price Money offers more than just a job—it offers a career filled with possibilities. If you have the drive to provide exceptional customer service, the attention to detail to manage sensitive financial information, and the ambition to grow within a thriving organisation, this Call Centre Agent (New Accounts) position in Durban could be your next big move.

Apply here