Listing Reference: Not specified
Listing Status: Active

Position Summary
Company: Medicross (Netcare Primary Care Division)
Industry: Healthcare / Medical Services
Job Category: Medical Reception & Administration
Location: East London, Eastern Cape, South Africa
Contract Type: Permanent Position
Remuneration: Market-related salary based on experience
EE Position: Preference may be given to EE candidates
Closing Date: 23 June 2025

Introduction
Netcare’s Medicross division has opened a new opportunity for a dedicated and professional Medical Receptionist at their East London clinic. This permanent vacancy is ideal for individuals who have a strong background in healthcare administration, excellent interpersonal skills, and a deep sense of compassion when dealing with patients and their families.

With Netcare being one of South Africa’s most prominent private healthcare providers, this role is pivotal to delivering efficient and person-centered service at the first point of contact. Candidates with a passion for healthcare and a commitment to administrative excellence are encouraged to apply.

Job Description
As the first person patients and visitors interact with upon entering the clinic, the Medical Receptionist plays a critical role in creating a welcoming and supportive environment. This position requires the candidate to manage the admissions process from start to finish, assist with enquiries, coordinate between departments, and ensure that administrative records are properly maintained.

Key Responsibilities Include:

• Performing front-desk reception duties, including greeting patients and visitors warmly
• Managing the patient admissions process, ensuring accuracy and efficiency
• Handling patient records, billing, and administrative filing systems
• Operating the clinic’s switchboard and managing phone/email queries
• Liaising with medical staff, patients, and external service providers
• Ensuring accurate capturing and updating of patient and medical aid information
• Managing payments at the pay point, issuing receipts, and updating systems accordingly
• Providing general administrative support to the clinic staff and practice manager
• Acting as a brand ambassador by exemplifying Netcare’s values: CARE, TRUTH, PARTICIPATION, COMPASSION, and DIGNITY

Ideal Candidate
The ideal candidate for this Medical Receptionist position at Medicross East London is someone who thrives in a fast-paced healthcare setting, understands the sensitive nature of patient care, and possesses a strong administrative skillset.

Minimum Requirements:

• Matric certificate (or equivalent NQF Level 4 qualification)
• Higher Certificate (NQF Level 5) in Office Administration, Healthcare, or related field
• A minimum of 1 to 2 years’ prior experience in a hospital or clinic environment
• Sound knowledge of medical schemes and patient billing procedures
• Intermediate computer proficiency, particularly in MS Word, Outlook, and Excel
• Excellent verbal and written communication skills
• Professional and calm demeanor, especially when dealing with distressed patients

Role Responsibility
As a Medical Receptionist, the incumbent will support the smooth and effective operation of the clinic by ensuring that administrative, customer-facing, and back-office functions are completed accurately and promptly.

You will be required to:

• Uphold Netcare’s mission of providing the highest quality of holistic primary healthcare
• Ensure compliance with all administrative procedures and patient confidentiality protocols
• Assist patients with medical scheme queries and co-payments
• Maintain a professional and compassionate front-of-house environment
• Proactively manage workload and support other team members when required

Skills & Attributes
To succeed in this role, the candidate must display a combination of technical competence and emotional intelligence. The following skills are essential:

• Customer service orientation – Must be able to deal with patients and families with empathy and professionalism
• Attention to detail – Accuracy in capturing personal, financial, and medical data
• Problem-solving ability – Able to resolve queries or direct them to the appropriate channels
• Organizational skills – Prioritizing tasks effectively and keeping detailed records
• Team player mindset – Supporting a multi-disciplinary healthcare team with flexibility
• Technical proficiency – Comfortable using healthcare software and Microsoft Office
• Discretion and confidentiality – Handling sensitive patient information appropriately

Application Process
Interested candidates who meet the required qualifications and experience should submit a detailed CV via email to:
📧 pcdrecruitment@netcare.co.za
Be sure to include all relevant contact details and supporting documentation to ensure a complete application. Only shortlisted candidates will be contacted for interviews.

Why Consider a Role in Healthcare Reception with Netcare?
Working with Medicross under the Netcare umbrella offers candidates a pathway to professional growth within the healthcare industry. With Netcare’s commitment to excellence, joining this team opens doors to ongoing development, a people-centered culture, and the opportunity to make a real difference in the lives of patients.

Explore More Career Paths
For those interested in long-term growth in South Africa’s healthcare or utility sectors, there are also current opportunities worth exploring at Eskom, the country’s primary electricity supplier. Whether you’re looking into Eskom careers, Eskom vacancies, or browsing the Eskom career website, there’s a broad spectrum of jobs ranging from technical to administrative roles.

The Eskom recruitment process has also been streamlined online to make it easier for job seekers to track and apply for positions matching their skillset. Aspiring professionals across sectors, from medical to technical, are encouraged to remain proactive and regularly review open opportunities on major employer platforms.

SEE ALSO: Jacaranda FM & Voice of Wits Internship 2025/2026

Conclusion
This role at Medicross East London is more than just a receptionist position – it is an opportunity to be the face of a healthcare brand committed to holistic, people-first care. If you have a heart for healthcare, attention to detail, and the drive to support clinical excellence through high-level administration, this is the career step for you.

Apply now before 23 June 2025 and become a vital part of a dynamic, patient-focused team within the Netcare Primary Care Division.

Apply here