Closing Date: 10 April 2024
Job Description Summary
Old Mutual: Call Centre Agent Trainees (Apply with Grade 12) This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
ALSO CHECK: Pic N Pay: 24 Months Internship Opportunities 2024
Duties and Responsibilities:
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Skills: Customer Service
Education: Matriculation Certificate (Matric) (Required)
ALSO CHECK: Gauteng Dept of Health: X18 Laundry Workers (Apply with Grade 10)