Pepkor IT Service Desk Operator Internship 2024
Pepkor IT Service Desk Operator Internship 2024 Pepkor IT is offering a valuable internship for a driven individual to join their Service Desk Operator team. This internship provides hands-on experience in IT support and is perfect for those passionate about technology and problem-solving.
- Closing Date: 17 September 2024
- Location: Bellville, Cape Town, South Africa
- Salary/Stipend: Unpaid Internship
Company Culture and Values:
At Pepkor, we value innovation, collaboration, and customer focus. We foster a supportive and inclusive environment where interns can learn and grow. Our mission is to provide exceptional IT support to our staff and stores, and we believe in empowering our team to achieve their full potential.
Key Responsibilities:
- Provide first-level telephonic support for software and hardware issues.
- Log all issues on the call tracking system and escalate complex problems.
- Maintain professional communication with end-users.
- Ensure adherence to Service Level Agreements (SLA).
- Continuously improve your knowledge of IT support.
Qualifications and Experience:
- Matric certificate.
- Diploma or degree in Information Technology or related field.
- 1 year of experience in software troubleshooting (advantageous).
- Basic knowledge of computer hardware, software, and operating systems.
- Retail environment experience (advantageous).
Benefits and Perks:
- Gain valuable hands-on experience in IT support.
- Work with a dynamic and supportive team.
- Develop your problem-solving and communication skills.
- Enhance your knowledge of IT products and solutions.
- Network with industry professionals.
Call to Action:
If you are a motivated graduate with a passion for technology and customer service, we encourage you to apply for this internship. To apply, please submit your CV and cover letter to [email protected] by 17 September 2024. Pepkor IT Service Desk Operator Internship 2024
SEE ALSO: CETA Graduate Internships 2024
How to Apply?
Submit your CV to vacancies@pepkorit.com with the reference: Service Desk and Your Name.
