Presidential Youth Employment Initiative: Client Service Officer

| By Shosha Mpofu

Filed in: VACANCIES  

Company: Department of Employment and Labour (DEL)
Location: KwaZulu-Natal Province (various Labour Centres & Satellites)
Remuneration: R269 499 per annum (plus benefits)
Closing Date: 12 September 2025

Introduction
The Department of Employment and Labour (DEL) continues to empower youth through the Presidential Youth Employment Initiative (PYEI). In 2025, the department is recruiting 165 Client Service Officers across KwaZulu-Natal. This programme provides unemployed youth with an opportunity to serve at Labour Centres, assisting citizens with employment services, while gaining practical work experience.

What is Presidential Youth Employment Initiative (PYEI) Client Service Officers?
The Presidential Youth Employment Initiative (PYEI) is a government programme designed to create sustainable employment opportunities for young people while improving service delivery in public institutions. The Client Service Officer positions will place successful applicants at the frontline of Labour Centres, helping job seekers, workers, and employers access essential services, information, and benefits.

Minimum Requirements

  • Grade 12 / Senior Certificate
  • 0 – 6 months relevant experience
  • Applicants must not have participated in another internship or similar programme
  • Knowledge of the following:
    • Unemployment Insurance Act and Regulations
    • Public Financial Management Act (PFMA)
    • Protection of Personal Information Act (POPIA)
    • Treasury Regulations
    • Batho Pele Principles
    • UIF policies and procedures

Role Responsibility
As a Client Service Officer, you will:

  • Provide frontline screening services to clients
  • Process Unemployment Insurance Fund (UIF) benefit applications
  • Register payment continuation forms
  • Conduct interviews with clients and handle queries
  • Perform administrative functions to support service delivery

Skills and Attributes

  • Strong verbal and written communication skills
  • Excellent customer service abilities
  • Interviewing and problem-solving skills
  • Computer literacy (MS Office, data capturing, etc.)
  • Good time management and organisational skills
  • Strong interpersonal abilities

Posts Available

  • Client Service Officer (X165 Posts)
  • Salary: R269 499 per annum
  • Positions spread across multiple Labour Centres and Satellites in KZN

How to Apply
Applications must include a Z83 form and a comprehensive CV merged into one PDF document. Ensure the correct job title and reference number are clearly indicated. Incorrect or incomplete submissions will not be considered.

Applications can be submitted via:

Important:

  • Walk-in submissions close at 16:00 on 12 September 2025
  • Online submissions close at 00:00 on 12 September 2025

Benefits of Joining

  • Competitive monthly salary package
  • Hands-on training and mentorship
  • Valuable public service work experience
  • Opportunities to build professional networks and grow career prospects

Enquiries

  • Mr MJ Ngono: (051) 933 2299 (Botshabelo & Thaba Nchu)
  • Mr T Moholi: (051) 303 5293 (Bethlehem & Virginia)
  • Mr A Kutuka: (058) 713 0373 (Phuthaditjhaba & Ficksburg)
  • Mr J Fakazi: (036) 352 7767 (Estcourt)
  • Ms L Radebe: (036) 638 1900 (Ladysmith)
  • Mr S Pillay: (036) 638 1900 (Newcastle)
  • … (full list available in the official advert)

Conclusion
The Presidential Youth Employment Initiative (PYEI) Client Service Officer posts present an exciting opportunity for young South Africans to gain workplace exposure while making a real impact in their communities. With 165 positions available, this is a chance to grow your skills, build your career, and contribute to improving public service delivery. Don’t miss this opportunity—apply before 12 September 2025.


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