Listing Reference: 5882
Listing Status: Open

Company: Road Accident Fund (RAF)
Location: East London, Eastern Cape, South Africa
Remuneration: R244,732.00 per annum
Closing Date: 14 August 2025

Introduction

RAF Administrative Assistant (X4) 2025 The Road Accident Fund (RAF) is a public entity with a core mandate to offer compulsory social insurance cover to all users of South African roads. Its purpose is to compensate individuals who are injured or the dependents of those who lose their lives in road accidents caused by the negligence of another driver. RAF plays a crucial role in South Africa’s transport and healthcare ecosystems by delivering compensation and rehabilitation services with a focus on empathy, efficiency, and accessibility.

This fixed-term, 24-month contract opportunity for Administrative Assistant (X4) is based at RAF’s East London office. It is a key support role that forms part of the Operations Division, offering vital administrative assistance to Determination Officers, Senior Officers, and Team Leaders to ensure streamlined claim-handling processes.

What is Senral?

While the term “Senral” does not directly apply to this specific position or organization, the Road Accident Fund operates within the broader national infrastructure, complementing bodies such as SANRAL (South African National Roads Agency). However, this role is strictly within RAF and not linked to SANRAL. RAF’s focus remains on compensating and supporting victims of road accidents.

Minimum Requirements:

• A completed NQF 4 qualification (Matric or Grade 12)
• 1 year of relevant experience in a claims handling or administrative environment
• Strong computer literacy is essential

Role Responsibility:

The Administrative Assistant: Determination is responsible for supporting the daily administrative functions within the branch, ensuring that claim-related activities and communications flow efficiently.

Key responsibilities include:

• Handling stakeholder communication
  • Answering and making telephone calls to follow up on queries
  • Sending and checking correspondence
  • Drafting undertaking letters where required
• Processing payment requisitions
  • Completing expenditure authorization forms
  • Managing checklists and signature workflows as per Delegation of Authority (DOA)
• Document management
  • Drawing and filing incoming correspondence
  • Requesting files from CAFS (Claims Administration Filing System)
  • Printing and placing documents into files daily
• Claims system updates
  • Updating claim viewing platforms with the most current and relevant data
  • Ensuring information is accurately captured in the system
• File coordination
  • Requesting and delivering files to relevant departments such as Assessors and Legal
  • Ensuring timeous movement of documents across departments
• Stakeholder file distribution
  • Sending copies of claim files to internal and external stakeholders as required

Skills and Attributes:

To be successful in this role, candidates must demonstrate the following technical and behavioral competencies:

• Proficiency in computer systems and data entry
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Attention to detail in document handling and claims updates
• A high level of personal responsibility and ethical conduct
• Emotional resilience and the ability to work under pressure
• Strong customer orientation and service mindset

Important Tips for Applicants

• Ensure your CV clearly outlines the required qualifications and experience
• Only candidates meeting the minimum requirements will be considered
• Prepare for assessments that may test administrative and computer skills
• Include certified copies of your qualifications and identity document when applying
• Adhere strictly to the closing date: 14 August 2025

Apply RAF Administrative Assistant (X4) 2025