Sage: Internship Opportunity 2025
Additional Information
If you are an aspiring young professional eager to grow your career in customer service and gain world-class industry exposure, Sage’s Intern: Customer Experience opportunity in Midrand, Johannesburg is tailor-made for you. This hybrid internship programme, starting on 1st August 2025, offers a 12-month immersive experience in a FTSE 100 company that prides itself on innovation, inclusivity, and customer excellence.
Background & Job Description
Sage, a global software giant known for its cutting-edge solutions in Accounting, Payroll, and HR, is offering a highly sought-after internship for individuals passionate about Customer Experience. This programme is designed to build practical skills through real-world engagement with clients and internal departments, helping interns understand customer behavior and the ecosystem of a fast-paced tech company.
The intern will operate from Sage’s Midrand offices three times a week, engaging in hybrid working conditions that blend professional office exposure with the flexibility of remote work.
Tasks
As an Intern: Customer Experience at Sage, your daily tasks will include:
- Engaging telephonically with existing Sage customers
- Educating customers on using self-service platforms such as IVR and Customer Portals
- Addressing and resolving outstanding issues on customer accounts
- Logging interactions and updating internal systems
- Liaising with internal departments for resolution of customer issues
- Identifying and reporting recurring customer experience trends
- Assisting accountants, partners, and business clients with service queries
- Delivering timely communication to Customer Experience leads
Qualifications
To qualify for this Customer Experience Internship, candidates must meet the following criteria:
- A Grade 12 Matric Certificate is essential
- A tertiary qualification (National Diploma or Degree) is an added advantage
- Basic computer literacy, especially in Microsoft Office
- Clear criminal record
- Strong communication abilities, both verbal and written
- Excellent telephonic etiquette and interpersonal skills
Experience
While prior work experience is not mandatory, the ideal candidate should:
- Be passionate about customer service and technology
- Possess a solid understanding of clients within the Accounting, Payroll, and HR sectors
- Demonstrate eagerness to learn and develop professionally
- Be able to work independently and as part of a team
- Show initiative, motivation, and a proactive approach to challenges
Brief Company Contact Details
Company: Sage Group plc
Location: Midrand, Johannesburg, South Africa
Application Email (For Adjustments/Queries): earlycareers@sage.com
Application Process:
- Submit your CV online
- Complete a science-driven assessment via Harver
- Record a video interview (if shortlisted)
- Attend an Assessment Centre (if further shortlisted)
Start Date: 1st August 2025
Duration: 12 months
Workplace Type: Hybrid (3 days in-office, 2 days remote)
