SASSA Call Centre Agents 2025 | Grade 12
Apply SASSA Call Centre Agents 2025 | Grade 12
SASSA Call Centre Agents 2025 | Grade 12 Are you an ambitious, unemployed South African youth looking to start your career in government service? The South African Social Security Agency (SASSA) is seeking dynamic individuals to join their team as Call Centre Agents at their Head Office in Pretoria. This is your chance to make a meaningful impact on the lives of citizens while gaining valuable professional experience.
The South African Social Security Agency (SASSA) is calling on dynamic, motivated, and service-oriented individuals to join their team as Call Centre Agents for 2025. If you have a passion for helping others and hold a Grade 12 certificate, this opportunity might be perfect for you
Position Details
- Job Title: Call Centre Agent
- Reference Number: SAS 12/12/2024-18
- Location: SASSA Head Office, Pretoria
- Nature of Position: Permanent
- Salary: R202,233 – R235,611 per annum (excluding benefits)
- Job Level: Entry-level, suitable for individuals with a Grade 12 qualification
Key Responsibilities
As a Call Centre Agent, you will play a vital role in delivering exceptional customer service to SASSA beneficiaries. Your main duties will include:
- Handling inbound and outbound calls professionally.
- Registering and escalating client queries using the Customer Care Application system.
- Investigating issues and providing timely feedback to clients.
- Maintaining and updating information on the Integrated Customer Care Application.
- Monitoring and following up on requests escalated to back-office teams or managers.
- Responding to email inquiries efficiently.
- Educating clients about SASSA services and processes.
- Redirecting calls to relevant officials to ensure clients’ needs are addressed promptly.
Minimum Requirements
To qualify for this position, applicants must meet the following criteria:
- Educational Qualification: Grade 12 / Senior Certificate (NQF Level 4).
- Technical Skills: Proficiency in basic computer operations is essential.
Experience and Competencies
- Work Experience: No prior experience is required; candidates with 0–1 year of work experience are encouraged to apply.
- Knowledge Areas:
- Familiarity with SOCPEN systems.
- Understanding of relevant legislation, policies, and standards, including the Social Assistance Act, SASSA Act, and related organizational procedures.
- Awareness of organizational structures and processes.
Why Join SASSA?
Joining SASSA provides a unique opportunity to work in a government institution committed to enhancing the well-being of South African citizens. This role offers:
- Competitive remuneration.
- Job security with a permanent position.
- A supportive work environment with growth opportunities.
- A chance to contribute to social development in South Africa.
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How to Apply?
If you meet the qualifications and are ready to embark on a rewarding journey with SASSA, take the first step by applying for the Call Centre Agent position today. Ensure you prepare the following documents:
- Certified copy of your Grade 12 certificate.
- Comprehensive CV.
- Proof of computer literacy.
