Siemens CS Customer Service Operator (Y.E.S. Program)
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Listing Reference: 468682
Listing Status: Open
Position Summary
Company: Siemens Healthineers (Siemens Healthcare Proprietary Limited)
Industry: Healthcare Technology & Services
Job Category: Customer Service / Internship
Location: Midrand, Gauteng, South Africa
Contract Type: Fixed Term (Y.E.S. Program – Part-time)
Remuneration: Market-Related (Internship Stipend)
EE Position: Yes (Designated Groups Only)
Closing Date: Not specified – Apply early
Introduction
Siemens CS Customer Service Operator (Y.E.S. Program) Siemens Healthineers is inviting dynamic and motivated recent graduates to join their Customer Service division as part of the Youth Employment Service (Y.E.S.) Program in Midrand, Gauteng. This opportunity is tailor-made for ambitious individuals who are looking to gain valuable industry experience in one of the world’s leading medical technology companies. With a strong emphasis on healthcare innovation and patient-centric solutions, Siemens Healthineers is committed to shaping the future of diagnostics, digital health, and therapeutic imaging.
If you’re a recent matriculant with a keen interest in customer service, healthcare systems, and digital support operations, this role offers the perfect springboard into a rewarding career. It provides a structured, supportive, and engaging environment, where young professionals are encouraged to grow personally and professionally.
Job Description
As a Customer Service (CS) Operator Intern, your role will involve handling pre-defined support activities related to service operations, customer interaction, and technical order management. This part-time position is designed to enhance your work-readiness while exposing you to the daily operations of a global healthcare giant.
Your key responsibilities will include:
- Handling customer inquiries with high responsiveness and professionalism
- Supporting technical and administrative operations for service delivery teams
- Processing incoming customer requests for products and services
- Maintaining client records and information on the company system
- Referring complex issues to qualified Service Engineers and Technicians
- Collaborating with clients and the internal sales team to resolve queries
- Participating in the investigation of technical and commercial issues
- Offering technical advice during the pre- and post-sales process
- Assisting the Area Service Manager with daily resource planning activities
The position is designed to provide foundational exposure to both front-facing customer interactions and back-end service logistics—an ideal setting for developing multi-faceted service competencies.
Requirements
Applicants must meet the following minimum criteria:
- Matric certificate is essential
- Currently unemployed
- Must be a South African citizen
- Must belong to a designated group as per Employment Equity Act
- No previous permanent employment in a similar capacity
- A keen interest in the healthcare industry and customer service
Experience is not a strict requirement, although any previous exposure to customer service will be considered advantageous.
Role Responsibility
The role of the CS Operator is pivotal to Siemens Healthineers’ service delivery. It ensures that clients receive prompt, reliable support—strengthening the company’s commitment to quality healthcare solutions.
Your day-to-day tasks will revolve around:
- Responding promptly to emails, phone calls, and digital queries from customers
- Coordinating between departments to resolve service tickets efficiently
- Ensuring accurate documentation of every customer interaction
- Facilitating seamless workflow between technical teams and clients
- Supporting team meetings with insights from customer feedback
- Upholding Siemens’ brand image by delivering exceptional service every time
This internship role requires you to be adaptable and ready to take initiative while learning from industry professionals.
Skills & Attributes
The ideal candidate will demonstrate a balance of interpersonal and administrative skills. Here are the essential competencies and characteristics Siemens Healthineers is seeking:
- Excellent verbal and written communication skills
- Strong organizational ability with keen attention to detail
- A composed demeanor, capable of maintaining professionalism in high-pressure situations
- Ability to multitask and prioritize efficiently in a fast-paced environment
- Confident working independently and in a team setting
- High level of computer literacy, particularly in MS Word, Excel, and Outlook
- A customer-centric mindset, always focused on solving problems
- Strong time management skills and ability to meet deadlines
- Eagerness to learn and adapt to the dynamic nature of the healthcare tech industry
This internship will offer you the platform to apply these attributes practically while gaining valuable hands-on experience in customer service operations.
Company Culture and Growth Opportunities
Siemens Healthineers champions a culture of innovation, inclusion, and continuous learning. The company is passionate about creating opportunities for young South Africans through structured mentorship and skills development. You’ll become part of a global team of over 50,000 professionals operating across 70+ countries, with daily contributions that positively impact millions of patients worldwide.
In South Africa, Siemens Healthineers remains deeply committed to transformation and equitable growth. The Y.E.S. Program is a direct extension of this vision—empowering youth through first-time work experiences that prepare them for long-term employability.
Expect to be challenged, inspired, and empowered to take ownership of your personal and professional development.
Benefits and Perks
Although this is an internship position, participants can expect to enjoy several non-financial benefits that enhance employability and career readiness:
- Real-world work experience in a global medical technology company
- Mentorship and exposure to industry best practices
- A professional environment committed to employee growth
- Opportunity to build a strong foundation in healthcare customer support
- Networking with industry experts and potential future employers
- Certificate of participation and reference letter upon successful completion
- Inclusion in future Siemens Healthineers graduate or employment pipelines (performance-dependent)
This role acts as a launchpad for candidates seeking a long-term career in healthcare operations, customer service, or technical support.
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How to Apply
To apply for the CS Customer Service Operator (Y.E.S. Program) position at Siemens Healthineers:
- Visit the Siemens Healthineers Careers Portal
- Search for Job ID 468682 or navigate to internships in South Africa
- Prepare the following application documents:
- Updated CV (clearly stating contact information and academic background)
- Certified copy of your Matric Certificate
- Copy of South African ID
- Any reference letters or prior work experience certifications (if available)
- Submit your application before the opportunity closes (early application recommended)
Qualified applicants from designated groups, who are currently unemployed and meet the requirements, are encouraged to apply immediately.