SITA x5 Administrators - Centurion, Gauteng
SITA x5 Administrators – Centurion, Gauteng

SITA x5 Administrators – Centurion, Gauteng

Listing Reference: VAC00517, 0519, 0516, 0518 & 0520
Listing Status: Open

Company: State Information Technology Agency (SITA)
Industry: Information and Communication Technology (ICT)
Job Category: IT Service Desk / Technical Support
Location: Centurion, South Africa
Contract Type: 12-Month Fixed-Term Contract (Internal & External)
Remuneration: R220,972 – R331,457 per annum
EE Position: Yes
Closing Date: 14 July 2025

Introduction

SITA x5 Administrators – Centurion, Gauteng Are you an enthusiastic IT graduate looking to grow your career within South Africa’s public sector ICT environment? The State Information Technology Agency (SITA) is offering five exciting opportunities for dynamic, self-motivated individuals to join as IT Service Desk Agents. These roles are part of a 12-month fixed-term contract based in Centurion, providing a unique opportunity to work at the frontline of government IT service delivery. The positions are suitable for individuals with a keen interest in customer service, technology support, and systems administration, and will provide hands-on experience in service desk operations.

Job Description:

The purpose of the IT Service Desk Agent role is to provide first-line technical support and service request management to clients across the government’s ICT infrastructure. This includes logging, classifying, and categorizing incoming incidents and service requests, delivering first-call resolutions where possible, and escalating issues to higher-level technical teams when necessary.

Core responsibilities include:

  • Handling inbound support calls professionally and efficiently.
  • Logging all incidents and requests accurately on internal systems such as ARS and/or ITSM.
  • Classifying calls by type and urgency while adhering to internal service level agreements (SLAs).
  • Providing first-line technical support, resolving routine technical issues.
  • Escalating unresolved or complex problems to second-line support.
  • Ensuring quality and customer satisfaction with every interaction.
  • Updating ticket status regularly and following up to ensure timely closure.
  • Conducting post-call customer surveys and following call-cut protocols.

Minimum Requirements:

Candidates must meet the following qualifications and experience requirements to be considered:

  • Educational Qualification:
    • Matric (Grade 12) is essential.
    • An A+ or N+ certification is required.
  • Experience:
    • Minimum of 6 months’ experience working on an IT Service Desk or
    • Minimum of 12 months in an administrative role (preferably within an IT environment).

Role Responsibility:

As an Agent in the IT Service Desk division, you will:

  • Act as the first point of contact for end users requiring technical assistance.
  • Accurately log incidents and service requests, ensuring the details are complete and clear.
  • Follow defined processes for categorizing and prioritizing support issues.
  • Deliver high-quality first-level troubleshooting and problem resolution.
  • Continuously monitor the call ticketing system to ensure timely handling of tickets.
  • Provide feedback and updates to users about the status of their incidents or requests.
  • Maintain documentation and logs for audit and reporting purposes.
  • Work closely with team leaders and technical specialists for knowledge sharing and process improvement.

Skills and Attributes:

To thrive in this role, candidates must demonstrate a combination of technical knowledge, customer service ability, and communication skills. The ideal candidate will bring the following strengths:

Technical Competencies:

  • Understanding of IT operating systems and applications.
  • Basic troubleshooting knowledge of hardware and software issues.
  • Familiarity with Telephony Systems and customer support tools.
  • Knowledge of ITSM (IT Service Management) frameworks and ticketing systems.
  • Ability to follow standard operating procedures and policy guidelines.

Professional Attributes:

  • Strong verbal and written communication skills in English.
  • High level of customer-centricity and professionalism.
  • Analytical thinking and problem-solving mindset.
  • Ability to multitask and manage time effectively.
  • Team collaboration and willingness to learn from others.
  • Commitment to maintaining confidentiality and data integrity.

Application Process:

Interested applicants must not send CVs via email. Applications should be submitted through the official e-Government Portal:

  • Register on www.eservices.gov.za using your ID and personal information.
  • Complete your registration with the one-time pin provided.
  • Log in and navigate to “Employment & Labour”.
  • Select “Recruitment Citizen” to create or update your profile.
  • Browse current job listings and apply for your preferred role.

Important Notes:

  • Late applications will not be accepted.
  • Clearly indicate the reference number relevant to the post you’re applying for
  • Applications without supporting documentation or incomplete profiles may be disqualified..

For application support, contact:
Email: egovsupport@sita.co.za
Call Centre: 080 1414 882

Employment Equity and General Information:

SITA is committed to promoting Employment Equity and encourages applications from previously disadvantaged individuals, particularly women and persons with disabilities.

Applicants are advised to take note of the following:

  • If you do not receive a response within two months of the closing date, consider your application unsuccessful.
  • Only candidates meeting the minimum criteria will be shortlisted.
  • Appointments are subject to:
    • Positive security clearance.
    • Verification of academic and other credentials.
    • Signing of a balanced scorecard contract.
    • Reference checks with previous employers.
  • SITA reserves the right not to make an appointment to the advertised position.
  • No CVs from recruitment agencies will be accepted.

Conclusion:

If you’re a tech-savvy individual eager to start or further your IT career in a structured, mission-driven environment, this opportunity at SITA Centurion could be your stepping stone. Join a team committed to transforming the way government serves its people through technology. With a strong focus on service delivery, learning, and growth, you’ll gain valuable experience while contributing to a vital public function.

Apply here

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