South African Civil Aviation Authority: SACAA Vacancies
1. Contact Centre Trainee (Midrand)
Position Summary
Company: South African Civil Aviation Authority (SACAA) |Industry: Aviation / Customer Service | Job Category: Call Centre / Customer Service | Location: Midrand, South Africa | Listing Reference: SA-334 | Listing Status: Open | Contract Type: Fixed-Term (1–2 Years) | Remuneration: Market Related | EE Position: Yes | Closing Date: 06 May 2025 |
Introduction
The South African Civil Aviation Authority (SACAA) is seeking dynamic, professional, and customer-centric individuals to fill the position of Contact Centre Trainee at its Midrand office. This exciting opportunity offers entry into one of South Africa’s most respected aviation bodies, providing support to clients through multiple communication channels. If you’re a passionate communicator who thrives in client-facing roles, this trainee programme offers a structured pathway into a service-oriented career within the aviation industry.
Job Description:
The Contact Centre Trainee role is designed to support the SACAA’s customer service objectives by providing efficient and professional end-to-end service to clients via telephone, email, and digital communication platforms. The position demands excellent communication, interpersonal, and problem-solving skills, ensuring that client satisfaction is prioritised in every interaction.
Key responsibilities include:
- Handling inbound calls, emails, and online queries with professionalism and courtesy
- Assisting clients with product, service, and account-related enquiries
- Accurately recording and updating customer information in the CRM system
- Escalating unresolved issues to senior staff or relevant departments
- Collaborating with team members to achieve service level targets and KPIs
- Maintaining comprehensive knowledge of SACAA products, services, and policies
- Monitoring and enhancing the customer experience through regular feedback collection
- Sending post-interaction customer satisfaction surveys
- Following up on all queries until resolution, adhering to service level agreements (SLAs)
Administrative tasks include:
- Preparing and packaging documentation for departmental meetings
- Circulating information within the department and maintaining records
- Filing and tracking documents for easy access and auditing
- Supporting coordination of departmental meetings and functions
- Recording communication logs and maintaining consistent documentation
- Liaising with internal departments to meet client requirements
- Gathering and analysing statistics for management reporting
Ideal Candidate:
The ideal candidate for this position is a junior-level professional with a strong passion for delivering exceptional customer service. They are a quick learner, possess a positive attitude, and are enthusiastic about starting a career in client engagement and communication within a structured, reputable organisation.
Minimum requirements:
- Grade 12 / Matric certificate
- A National Diploma in one of the following fields:
- Marketing
- Communications
- Consumer Studies
- Business Administration
- Management Studies
- Or any equivalent relevant qualification
Preferred qualification:
- Bachelor’s degree in Marketing, Communications, Consumer Studies, Business Administration, Management Studies, or related field
Experience required:
- At least 1 year of experience in a call centre or client services environment
Role Responsibility:
The successful applicant will be responsible for ensuring customer satisfaction by being the first line of communication for all client interactions. This entails effective handling of inbound communications, timely issue resolution, clear communication, and professional documentation of all interactions. In addition to client-facing responsibilities, the Contact Centre Trainee will manage administrative tasks that support the department’s operational needs.
Key duties include:
- Ensuring all customer complaints and queries are resolved within SLA timelines
- Logging all interactions into the approved CRM systems,
- Responding to both internal and external client requests in a courteous and professional manner
- Tracking and updating enquiry status until resolution is confirmed
- Assisting with customer satisfaction evaluations and reports
- Maintaining a consistent and positive public image of the SACAA
Skills & Attributes:
The SACAA is looking for candidates who demonstrate a blend of professionalism, technical competence, and a customer-first mindset. The ideal candidate should possess the following attributes:
- Excellent communication skills – both verbal and written
- Customer-centric mindset – empathetic, responsive, and patient
- Attention to detail – accurate data entry and documentation
- Team player – collaborates well with others to meet service goals
- Tech-savvy – comfortable using CRM systems and digital tools
- Time management – efficient handling of multiple queries and administrative tasks
- Problem-solving – ability to think critically and resolve issues proactively
- Adaptability – thrives in a dynamic, fast-paced environment
- Organisational skills – effective record keeping and information management
- Commitment to service excellence – consistently goes above and beyond for client satisfaction
Why Join SACAA?
Working at the SACAA not only places you at the heart of South Africa’s civil aviation landscape but also equips you with invaluable skills in client service, administrative operations, and stakeholder engagement. The organisation prides itself on professionalism, integrity, and continuous improvement, making it an ideal launchpad for young professionals seeking to gain meaningful experience in a regulatory environment.
In line with the SACAA’s commitment to Employment Equity, preference will be given to suitably qualified candidates from designated groups. All shortlisted candidates will undergo a security vetting process in accordance with Section 98 of the Civil Aviation Act, 13 of 2009.
How to Apply
Interested applicants are encouraged to submit their applications through the SACAA careers portal or designated application platform. Ensure that your application includes a detailed CV, certified copies of your academic qualifications, and a motivation letter. Only shortlisted candidates will be contacted. If you have not received feedback within 90 days after the closing date, consider your application unsuccessful.
2. Inspector: Dangerous Goods X2 (Midrand)
Position Summary
Company: South African Civil Aviation Authority (SACAA) |Industry: Aviation / Transport Safety Regulation | Job Category: Aviation Safety & Security | Location: Midrand, Gauteng | Listing Reference: SA-338 | Listing Status: Active | Contract Type: Permanent | Remuneration: Market Related | EE Position: Yes | Closing Date: 25 April 2025 |
Introduction
The South African Civil Aviation Authority (SACAA) invites qualified candidates to apply for the role of Inspector: Dangerous Goods (x2 positions). This exciting and critical role is based in Midrand and plays a key function in regulating and promoting the safe air transport of dangerous goods in compliance with national and international standards. As part of SACAA’s mission to uphold aviation safety and security, these inspectors will be instrumental in oversight, compliance enforcement, and industry liaison initiatives.
Job Description
As an Inspector: Dangerous Goods, you will ensure that the transport of hazardous materials by air adheres strictly to ICAO Technical Instructions and Civil Aviation Regulations. You will conduct inspections, audits, risk assessments, and investigations, while also providing expert technical guidance and assisting in developing regulatory and procedural frameworks.
Your main responsibilities include:
- Planning and conducting audits and inspections in line with ISO procedures
- Evaluating risk assessments and recommending risk mitigation strategies
- Performing compliance assessments for training instructors and flight operations
- Managing findings, reports, and non-compliance databases
- Enforcing regulations through follow-ups and formal proceedings
- Contributing to regulatory development and legal instrument amendments
- Providing industry support and feedback to internal and external stakeholders
- Processing exemption applications and foreign operator permits
- Promoting safety awareness within the aviation industry
Ideal Candidate
To be successful in this role, you should possess:
Minimum Qualifications:
- National Diploma or equivalent NQF Level 6 in a relevant field
- Dangerous Goods Certification
Ideal Qualifications:
- National Diploma in Safety Management or NQF Level 7 equivalent
- Assessor and/or Moderator Certificates
- Train-the-Trainer certification
Experience:
- A minimum of 3 years in aviation safety, aviation security, or dangerous goods handling
- Dangerous Goods Instructor experience will be a distinct advantage
Role Responsibility
The Inspector will work within SACAA’s Cargo Security and Dangerous Goods Department. The position involves extensive regulatory work, including technical assessments, policy input, and the approval of training materials and operations manuals. Additional responsibilities include:
- Monitoring and improving industry compliance
- Acting as liaison with local stakeholders
- Participating in aviation safety promotions
- Supporting investigations of aviation incidents and accidents
- Drafting and submitting enforcement documentation
- Developing training and promotional materials for the industry
- Providing input on legislative and regulatory frameworks
Skills & Attributes
To thrive in this regulatory and enforcement environment, the ideal candidate should exhibit:
- Technical Knowledge: Strong grasp of ICAO Technical Instructions and South African Civil Aviation Regulations
- Attention to Detail: Precision in inspections, investigations, and documentation
- Analytical Skills: Ability to assess risk and compliance effectively
- Communication Skills: Professional and clear interaction with internal departments and external stakeholders
- Report Writing: High proficiency in drafting reports, manuals, and enforcement documentation
- Stakeholder Engagement: Proven experience in liaising with industry players
- Regulatory Insight: Understanding of safety culture and regulatory frameworks in civil aviation
- Organizational Ability: Skilled in data and document management, record keeping, and administrative control
- Problem Solving: Competence in investigating non-compliance and identifying practical solutions
- Team Collaboration: Work effectively with SACAA units and cross-functional teams
The Inspector: Dangerous Goods role is ideal for professionals looking to make a significant impact in the aviation safety and regulatory environment. If you are passionate about compliance, safety, and contributing to the aviation industry’s security culture, this position offers an excellent opportunity for growth and national influence.
We wish you well in your applications
