Sun International Vacancies Listing

1. Social Media Manager – Sunbet (Cape Town)

Social Media Manager – SunBet (Cape Town)
Listing Reference: SI-110
Listing Status: Active

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Position Summary

Company: SunBet
Industry: Digital Sports Betting and Gaming
Job Category: Marketing / Social Media / Digital Strategy
Location: Cape Town, South Africa
Contract Type: Permanent
Remuneration: Market-Related Salary
EE Position: No
Closing Date: 2025/04/10

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Introduction

Are you passionate about digital storytelling and brand engagement in the world of sports and betting? SunBet, a premium online betting platform under Sun International, is seeking a talented and driven Social Media Manager to join their dynamic team in Cape Town. This is a golden opportunity to lead and shape the social media strategy of one of South Africa’s most exciting digital betting platforms, with a focus on authentic brand engagement, strategic content creation, and digital growth.

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Job Description:

The Social Media Manager at SunBet will oversee the full spectrum of social media operations, from developing compelling campaigns and managing community interactions to analysing performance metrics and driving real-time event coverage. The role demands a strategic thinker with exceptional storytelling skills, capable of enhancing SunBet’s digital presence across platforms like Instagram, Facebook, LinkedIn, and Twitter (X). You will work collaboratively with internal teams, influencers, and brand ambassadors to deliver engaging, authentic content that resonates with a sports-savvy audience.

Key Responsibilities Include:

• Developing and implementing comprehensive social media strategies aligned with SunBet’s brand vision
• Crafting a distinctive and cohesive brand voice across all platforms
• Managing daily content creation and publishing through a structured editorial calendar
• Collaborating with PR, Sponsorship, and Brand teams to optimize integrated campaigns
• Driving community engagement and managing SunBet’s online reputation
• Analysing performance data and adjusting campaigns for maximum effectiveness
• Overseeing paid and organic campaigns in partnership with the digital media team
• Delivering live social media coverage during sports events and brand activations
• Monitoring emerging social media trends and adopting innovative digital tools

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Ideal Candidate:

The ideal candidate will be a digital media expert with a love for sports and a keen understanding of brand positioning in a competitive market. You will need to be both creative and analytical, with the ability to balance data-driven strategies with engaging storytelling.

Required Qualifications and Experience:

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field
• 5–6 years of experience in digital roles, with at least 3 years specifically in social media and content marketing
• Proven track record managing brand accounts and achieving follower growth and high engagement
• Experience in influencer marketing and digital partnerships
• Hands-on content creation experience including writing, graphic design, and video production

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Role Responsibility:

Social Media Strategy and Brand Building

• Develop engaging social media plans that align with SunBet’s goals and digital presence
• Identify and leverage consumer insights to create resonant and audience-specific content
• Build a strong digital identity that supports long-term brand equity and loyalty

Content Creation and Execution

• Lead the development of high-quality, consistent content for Instagram, Facebook, LinkedIn, and Twitter (X)
• Manage an editorial calendar aligned with marketing campaigns and sports events
• Collaborate with creative teams to produce compelling narratives and visuals
• Drive user-generated content by encouraging authentic engagement from followers

Community Engagement and Relationship Management

• Engage authentically with followers to build a strong digital community
• Manage interactions, queries, and concerns in line with SunBet’s brand tone and customer service standards
• Build relationships with relevant influencers and brand ambassadors
• Track and manage sentiment and reputation across all channels

Social Media Advertising and Performance

• Collaborate with paid media teams to optimise campaign performance across digital channels
• Balance organic and paid efforts for cohesive brand communication
• Monitor KPIs including reach, engagement, CTR, and conversions to refine strategies
• Use tools such as Adobe Analytics and Meta Business Suite to generate insights

Live Event Coverage and Campaign Activations

• Coordinate and execute live social media coverage of major sporting and SunBet events
• Initiate and manage social competitions and real-time digital activations
• Work with content and field teams to produce on-the-ground stories and visuals

Trend Spotting and Innovation

• Stay ahead of the curve with emerging tools, platforms, and trends in digital marketing
• Identify opportunities for SunBet to grow in new or under-utilized platforms
• Test and implement new features and content formats to boost engagement

Team Leadership and Collaboration

• Lead and guide a team of social media administrators and creatives
• Support professional development and resolve escalated issues within the team
• Foster a performance-driven, collaborative, and innovative culture within the marketing department

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Skills & Attributes:

Essential Skills:

• Exceptional storytelling and brand narrative creation
• Strategic social media planning and execution
• Proficiency in content design, copywriting, and multimedia production
• Deep understanding of platform-specific content optimization
• Community building and reputation management
• Data-driven decision-making using analytics tools,
• Live social media event coverage and real-time engagement
• Fluency in balancing paid and organic digital marketing

Technical Tools & Knowledge:

• Adobe Analytics
• Meta Business Suite
• Graphic and video production tools
• Social listening and community management platforms

Personal Attributes:

• Creative, innovative, and detail-oriented
• Passionate about sports and the digital betting landscape
• Able to perform under pressure and meet tight deadlines
• Excellent verbal and written communication skills
• Proactive and collaborative team player
• Strong leadership and mentorship capabilities

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Why Join SunBet?

SunBet is a rapidly growing player in South Africa’s online betting and digital sports entertainment sector. As a subsidiary of Sun International, SunBet operates with the credibility and excellence of one of the country’s most respected hospitality and entertainment groups. The brand’s forward-thinking digital strategy is at the heart of its mission to deliver premium betting experiences to sports fans nationwide. By joining the SunBet team, you’ll be part of a culture that values innovation, teamwork, and bold storytelling.

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How to Apply

Qualified and passionate candidates are encouraged to apply by submitting their updated CV and a brief motivation letter explaining why they are the right fit for this role. Please ensure your contact details are correct and that your references are available upon request.

2. Brand Manager: Sunbet (Cape Town)

Listing Reference: SI-111
Listing Status: Active

Position Summary
Company: Sun International
Industry: Sports Betting & Online Gaming
Job Category: Marketing & Brand Management
Location: Cape Town, Western Cape, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Not Specified

Introduction
Are you a results-driven marketing expert with an eye for creative strategy and a passion for digital entertainment? Sun International is hiring a Brand Manager: SunBet to lead branding efforts for its fast-growing digital sports betting platform. This permanent role is based in Cape Town, offering a unique opportunity to join one of South Africa’s most recognized hospitality and gaming brands. As SunBet continues to expand its digital footprint, this role plays a pivotal part in crafting compelling brand narratives, shaping customer experiences, and boosting market presence.

SunBet, the online sports betting division of Sun International, provides a premium betting experience through innovative technology, cutting-edge campaigns, and a customer-first approach. If you’re looking to merge your marketing expertise with a passion for digital gaming, this is the ideal career move. With the sports betting industry booming in South Africa, this high-impact role is tailored for professionals who thrive in fast-paced, data-driven environments.

Job Description:
As the Brand Manager for SunBet, your primary responsibility is to drive brand growth, awareness, and consistency across multiple platforms. From strategic planning to execution, you’ll manage the full spectrum of marketing and brand communication—ensuring the SunBet identity resonates with a wide, diverse audience.

Key areas of responsibility include:

• Developing and implementing SunBet’s brand strategy across digital, print, broadcast, and out-of-home (OOH) platforms
• Crafting a consistent brand story that builds trust and loyalty among users
• Conducting in-depth market and competitor analysis to inform strategy
• Managing corporate identity guidelines and ensuring brand uniformity
• Leading the creative direction and production of brand assets like billboards, brochures, and digital content
• Collaborating with PR agencies to enhance visibility and brand reputation
• Overseeing marketing activations and campaigns linked to events such as the National Gaming Championship and Poker Tour
• Integrating SunBet branding at retail venues and hospitality properties owned by Sun International
• Driving content creation for websites, email campaigns, social media, and influencer collaborations
• Monitoring campaign effectiveness using KPIs and ROI metrics
• Managing the company’s brand asset library and ensuring intellectual property compliance
• Building and maintaining strong media relationships to increase earned media value
• Budgeting, stakeholder collaboration, and campaign reporting for senior leadership

Ideal Candidate:
The perfect candidate for this high-profile role is an experienced and strategic marketing leader with a deep understanding of consumer behavior, especially within the digital and online gaming industries.

Key characteristics include:

• Passionate about online gaming, betting trends, and digital entertainment
• Skilled in balancing creative vision with performance-driven decision-making
• Proven ability to lead cross-functional teams and manage multiple stakeholders
• Strong storytelling ability to bring the brand vision to life
• Resilient and adaptable in high-pressure, rapidly changing environments
• Emotionally intelligent, with excellent leadership and communication skills

Role Responsibility:
As a senior member of the marketing team, your role will involve hands-on leadership in brand development, campaign execution, and strategic partnerships. You will be the brand custodian and creative lead, guiding all aspects of SunBet’s public identity.

Key responsibilities include:

• Creating integrated marketing plans aligned with business objectives
• Overseeing the development of promotional materials for digital and print use
• Coordinating with external vendors and creative agencies to execute brand campaigns
• Managing internal communications and alignment across departments
• Organizing and executing branded events, roadshows, and property activations
• Supporting the SunBet VIP and Customer Engagement teams with targeted branding efforts
• Maintaining up-to-date records of branding tools, licenses, and legal documentation
• Preparing in-depth campaign performance reviews and insights-driven recommendations

Skills & Attributes:
To succeed in this role, you must have a blend of creative, analytical, and interpersonal skills. You must also bring a deep understanding of modern brand management practices in a digital-first landscape.

Qualifications Required:

• A 3-year degree in Marketing, Communications, or related discipline

Experience:

• Minimum 10 years of progressive experience in brand management
• At least 5 years of managing multi-channel campaigns
• Previous experience in the sports betting or gaming sector is highly advantageous
• Experience managing brand messaging across diverse customer segments and regional markets

Technical and Soft Skills:

• Strategic thinking and conceptualization
• Strong analytical and decision-making capabilities
• Leadership and team-building skills
• Proficiency in project and campaign management
• Expertise in social media marketing and digital content
• Excellent reporting, presentation, and stakeholder communication
• Knowledge of cross-channel brand management including retail, digital, and event marketing
• Business and financial literacy
• High adaptability, innovative thinking, and problem-solving mindset
• Strong understanding of consumer trends in the online gaming and betting sector

Why Join SunBet at Sun International?
Sun International is synonymous with luxury hospitality and entertainment excellence. Through SunBet, the brand is leading the way in the online gaming sector by offering users a seamless, secure, and enjoyable betting experience. As Brand Manager, you’ll have the opportunity to directly influence the direction and success of a high-growth digital brand.

Some reasons to join include:

• A collaborative and energetic workplace that values innovation
• Access to premier marketing resources and creative talent
• A leadership role with room for creativity and autonomy
• Involvement in shaping the future of digital sports betting in South Africa
• A company culture built on empowerment, diversity, and growth

Employment Equity Commitment
Sun International supports inclusive hiring practices in line with the Employment Equity Act and internal recruitment guidelines. This position is designated to promote representation from historically disadvantaged groups. Candidates from designated groups are strongly encouraged to apply as part of the company’s commitment to transformation and diversity in the workplace.

If you’re an experienced brand strategist ready to make a bold move into the dynamic world of digital gaming and sports betting, the Brand Manager: SunBet role at Sun International is calling your name. With a brand backed by one of the most respected names in entertainment, this opportunity offers professional growth, creative fulfillment, and the chance to lead in an exciting, rapidly evolving industry.

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3. Operations Manager – Sunbet (Sandton)

Listing Reference: SI-93
Listing Status: Active

Position Summary
Company: Sunbet
Industry: Online Gaming & Sports Betting
Job Category: Operations Management
Location: Sandton, Gauteng, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE position: Yes
Closing Date: Not specified

Introduction
Sunbet, a leader in the South African online gaming and sports betting industry, is seeking a dynamic and results-driven Operations Manager to join its strategic team in Sandton. This is an outstanding opportunity for a seasoned professional with proven leadership and operational experience in a high-paced and regulated environment. The selected candidate will play a critical role in ensuring operational excellence while spearheading innovative strategies that drive growth and customer satisfaction.

Job Description
The Operations Manager at Sunbet will oversee daily operations, aligning them with the company’s long-term strategic goals. This includes conducting in-depth market analysis, competitive assessments, and regulatory reviews to inform operational plans. The role requires a deep understanding of online gaming trends, risk management, and business intelligence to support effective decision-making.

The successful candidate will manage software provider relationships, lead operational teams, and ensure compliance with regulatory and licensing standards such as PoPI, the Consumer Protection Act, and betting legislation. The Operations Manager will contribute to new market entry strategies, support the launch of new products and services, and continually work to enhance the customer experience.

Ideal Candidate
Sunbet seeks a proactive, analytical, and entrepreneurial operations expert who thrives in a fast-evolving sector. The ideal applicant is well-versed in business strategy, software systems, and performance optimisation within the online gaming and sports betting space.

Minimum Educational Requirements:

• 4-Year BCom Honours Degree in Business Administration
• MBA preferred

Experience Requirements:

• 8–10 years’ experience in operations, preferably in online gaming or sports betting
• Proven experience in handling acquisitions and managing deal closures
• Solid experience in managing software providers
• Demonstrated ability in financial analysis and interpreting business data
• Experience with building and interpreting BI reports
• Familiarity with regulatory compliance (SHE, LRA, FIC, and betting laws)
• Knowledge of accounting fundamentals and data-driven decision-making
• Experience with contract negotiation, SLA management, and marketing partnerships

Role Responsibility

• Conduct regular industry and competitor analysis to track trends and identify new opportunities
• Lead the development of detailed operational strategies aligned with business goals
• Coordinate daily operations, including resource planning, scheduling, and task distribution
• Maintain clear communication with internal stakeholders on deliverables and objectives
• Oversee regulatory compliance and manage risk through structured mitigation strategies
• Guide the pilot and roll-out of new products or services ensuring performance meets expectations
• Evaluate operational performance and make recommendations to improve efficiency and outcomes
• Support budgeting processes, monitoring spend and ensuring cost-effective resource allocation
• Lead, mentor and review team performance and contribute to a culture of continuous improvement
• Contribute to the formulation of market entry strategies across Africa and other emerging territories
• Drive governance, audits, and adherence to operational standards
• Support the creation and review of performance metrics and governance frameworks
• Supervise trading and pricing strategies to ensure competitiveness in key markets
• Execute business improvement projects by analysing market feedback and process insights
• Track ROI and performance outcomes for partnerships and product launches

Skills & Attributes

• Strategic Thinking & Business Acumen: Ability to conceptualise business goals and operationalise them effectively
• Strong Leadership Skills: Able to manage high-performing teams and lead with integrity
• Problem-Solving & Analytical Skills: Strong statistical insight and the ability to find actionable solutions
• Communication & Stakeholder Management: Effectively engage cross-functional teams and external partners
• Decision-Making: Strong judgment in operational and financial decisions
• Operational Risk Management: Identify and mitigate risks proactively within high-stakes environments
• Negotiation & Contract Management: Proficient in SLAs, licensing, and software vendor relations
• Customer-Centric Approach: Constantly seek new ways to improve service delivery and customer experience
• Adaptability & Innovation: Able to adapt to industry changes and identify innovative solutions
• Technology & Software Expertise: Deep knowledge of gaming platforms, BI tools, and data analytics
• Regulatory Compliance Knowledge: Understanding of FIC, SHE, LRA, and sports betting regulatory landscape
• Financial Literacy: Proficiency in accounting, budgeting, and ROI forecasting
• Marketing Insight: Knowledge of sponsorship acquisition and promotion strategies

Why Join Sunbet?
Sunbet offers a challenging yet rewarding work environment for individuals passionate about online gaming and operational excellence. As an industry pioneer, Sunbet values innovation, collaboration, and customer satisfaction, encouraging its employees to think ahead and make impactful decisions. Working in Sandton, South Africa’s business capital, you’ll be part of a dynamic team that’s shaping the future of digital entertainment in the country and beyond.

Employment Equity Commitment
In alignment with the Employment Equity Act No. 55 of 1998 and the company’s internal recruitment policies, preference will be given to candidates from designated groups. Sunbet is committed to creating an inclusive workplace where everyone is given the opportunity to thrive.

POPIA Disclaimer
Applicants acknowledge that by submitting their application, they consent to the processing of their personal information in accordance with the Protection of Personal Information Act (POPIA). Reference checks will form part of the recruitment process. If you are not contacted within one month of submitting your application, please consider your application unsuccessful.

How to Apply
Interested and qualified candidates should prepare a comprehensive CV and submit their application via the official Sun International Careers Portal. Please ensure all documents are accurate and up to date to facilitate the review process.

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4. Learner: FETC Bus Admin – T (Eastern Cape)

Listing Reference: SI-100
Listing Status: Open

Position Summary
Company: Wild Coast Sun Casino
Industry: Hospitality and Gaming
Job Category: Business Administration Learnership
Location: Eastern Cape, South Africa
Contract Type: Fixed-Term Contract (< 6 Months)
Remuneration: Market Related
EE Position: No
Closing Date: 09 April 2025

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Introduction

Wild Coast Sun Casino, a leading name in the hospitality and entertainment industry in the Eastern Cape, is offering an exciting opportunity for young, vibrant individuals who are passionate about customer service and eager to gain workplace experience. If you are looking to jumpstart your career in business administration and gain real-world exposure in a high-paced, guest-focused environment, this FETC Business Administration Learnership 2025 is your gateway.

This National Certificate programme in Business Administration Management – NQF Level 4 is a structured learnership designed to provide practical and theoretical knowledge to South African youth. It forms part of the company’s broader initiative to empower communities and develop future business leaders through education, skills development, and workplace training.

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Job Description

Successful learners will be enrolled in the National Certificate: Business Administration Services – NQF Level 4, where they will receive structured training and on-the-job experience across various departments of Wild Coast Sun Casino.

Learners will be responsible for supporting business operations while delivering high-quality customer service. This includes adhering to standard procedures, supporting team functions, performing administrative tasks, and ensuring a seamless guest experience.

During the programme, candidates will rotate across multiple departments to gain comprehensive exposure to the operational and administrative requirements of a dynamic hospitality and gaming environment.

Key Responsibilities Include:

• Perform general administrative tasks across departments
• Provide excellent front-line guest service
• Assist with data entry, record keeping, and basic reporting
• Maintain compliance with company policies and procedures
• Work under supervision to complete assigned learnership modules
• Support team leaders and department heads with day-to-day functions
• Attend scheduled training sessions and performance evaluations
• Work shifts including weekends and public holidays as required
• Maintain professionalism in a high-pressure, customer-facing environment

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Ideal Candidate

The Wild Coast Sun Casino is seeking individuals who are self-motivated, disciplined, and eager to learn. The ideal candidates should be comfortable working long hours in diverse environments, including smoking zones and public-facing areas.

Applicants from the licensed areas and Mgungundlovu Communal Property Association (MCPA) will be given preference. In alignment with inclusivity and diversity principles, people living with disabilities are encouraged to apply.

Minimum Requirements:

• Grade 12 Certificate with Mathematics or Mathematical Literacy
• Ability to communicate fluently in written and spoken English
• Valid South African Identity Document
• Physically fit and able to stand for extended hours
• Willingness to work shifts, weekends, and public holidays
• Willing to work in a smoking environment
• Strong work ethic, punctuality, and a positive attitude

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Role Responsibility

This learnership presents a rare opportunity to gain real-world experience while completing an accredited qualification. Responsibilities during the programme include:

• Gaining practical experience across departments
• Participating in structured learning programs
• Delivering consistent guest services
• Applying theoretical knowledge in real-time business situations
• Upholding brand values and guest satisfaction
• Demonstrating growth in soft and technical skills
• Contributing to team success and daily operations

You will learn how different departments function in a hospitality business setting, such as administration, reception, guest relations, housekeeping coordination, marketing support, and back-office operations.

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Skills & Attributes

To thrive in this learnership, candidates must possess or demonstrate the potential to develop the following skills and attributes:

• Excellent Communication Skills: Clear and courteous interaction with guests and staff
• Interpersonal Skills: Friendly, approachable, and team-oriented
• Adaptability: Comfortable working in changing environments and schedules
• Time Management: Able to prioritize tasks and meet deadlines
• Attention to Detail: Accuracy in paperwork, communication, and guest services
• Customer Service Orientation: Passion for delivering high standards of service
• Professionalism: Presentable appearance, respectful demeanor, and positive mindset
• Problem-Solving Skills: Ability to think on your feet and manage small issues independently
• Ethics and Integrity: Adherence to organizational rules and confidentiality

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Why You Should Apply

This opportunity is perfect for school leavers and unemployed youth looking to gain work experience and qualifications simultaneously. Through this business administration learnership, you will not only receive a formal NQF Level 4 certificate but also position yourself favorably in the competitive job market with hands-on experience from a trusted hospitality brand.

High-ranking keywords compatible for Google Discover include:

• Business Administration Learnership 2025
• Wild Coast Sun Casino Jobs
• Learnerships in Eastern Cape 2025
• NQF Level 4 Business Admin Certificate
• Hospitality learnerships South Africa
• Youth skills development South Africa
• Wild Coast Sun vacancies 2025
• Eastern Cape job opportunities 2025
• Casino administration jobs South Africa
• Work experience programmes for youth

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How to Apply

Qualified candidates should prepare the following documents:

• A detailed CV
• Certified copy of your Grade 12 Certificate
• Certified copy of your South African ID
• Any additional supporting documents (if applicable)

Note: Applicants should clearly indicate if they are from the MCPA or licensed areas (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, or Ntabankulu).

Please keep in mind that only shortlisted candidates will be contacted. Wild Coast Sun Casino reserves the right not to make an appointment.

Take the first step towards building a professional career in business administration within one of South Africa’s most exciting industries.

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5. Executive Housekeeper (Sandton)

Listing Reference: SI-136
Listing Status: Open

Position Summary

• Company: Sun International
• Industry: Hospitality / Hotel Management
• Job Category: Housekeeping / Hotel Operations
• Location: Sandton, Gauteng
• Contract Type: Permanent
• Remuneration: Market Related
• EE Position: No
• Closing Date: Not Specified

Introduction

Sun International, a leading brand in luxury hospitality and entertainment, is looking for an experienced Executive Housekeeper to join its prestigious team in Sandton. This is a full-time opportunity for a driven individual who can lead with precision and passion in a high-end hotel environment. If you have a strong background in hotel housekeeping operations, leadership, and customer service excellence, this could be your next career milestone.

Job Description

The Executive Housekeeper is entrusted with managing all aspects of the housekeeping function at Sun International’s luxury property in Sandton. The role involves overseeing outsourced housekeeping services while ensuring exceptional standards in cleanliness, hygiene, guest experience, and compliance with safety regulations.

Key Responsibilities Include:

• Implementing the housekeeping plan aligned with the property’s strategy and quality benchmarks
• Managing room cleaning, public areas, valet, turndown services, and BOH cleaning including kitchens and stairwells
• Leading pest control and hygiene practices, maintaining high cleanliness standards
• Monitoring and ensuring adherence to Standard Operating Procedures (SOPs)
• Conducting quality checks, weekly audits, and walkabouts of FOH and BOH areas
• Coordinating VIP services with personalized turndown and special requests
• Staff scheduling, duty allocation, and ensuring optimal manpower utilization
• Interfacing with internal teams (maintenance, HR, finance) for operational support
• Driving performance management, coaching, training, and succession planning
• Managing contracts, service provider relationships, and stock controls
• Budget management including capex, PIP forecasting, laundry, and guest amenities
• Ensuring the guest experience is flawless by engaging with customers on-site
• Handling escalated complaints and post-service reviews to maintain loyalty

Ideal Candidate

Education:

• Grade 12 or equivalent
• Diploma in Hotel Management or equivalent NQF level qualification (3 years preferred)

Experience:

• Minimum of 7 years’ experience in hotel housekeeping
• At least 3 years in an Assistant Executive Housekeeper or similar senior role
• Prior experience working in luxury hospitality settings required
• Physically fit to handle equipment movement and cleaning inspections
• Must be able to work shifts, weekends, and public holidays as needed

Role Responsibility

• Uphold Sun International’s brand promise by delivering superior guest experiences
• Execute and refine housekeeping standards to meet internal SOPs and external grading requirements
• Drive operational effectiveness across room divisions and public space cleanliness
• Lead a dynamic team while ensuring compliance with safety and health regulations
• Monitor vendor performance and manage service level agreements (SLAs) effectively
• Participate in performance reviews and contribute to achieving BBBEE targets

Skills & Attributes

• Excellent leadership and people management skills
• Strong knowledge of hotel housekeeping systems such as Opera and Microsoft Office
• Sound understanding of hospitality legislation, HACCP, and hygiene standards
• Exceptional planning, organizing, and problem-solving abilities
• High attention to detail and analytical thinking
• Effective verbal and written communication skills
• Budgeting and financial acumen in a hospitality environment
• Customer-centric mindset with a commitment to guest satisfaction
• Knowledge of specialized cleaning methods, tools, and chemicals
• Contract management and stakeholder engagement expertise

Equity and Transformation

In line with Sun International’s commitment to employment equity, preference will be given to candidates from designated groups as per the Employment Equity Act, No. 55 of 1998, as well as the property’s internal employment equity plan.

If you are passionate about hotel management, thrive in a structured yet dynamic environment, and have what it takes to lead a large team of housekeeping professionals to success—then this is the role for you.

Sun International is known for its excellence in hospitality, and joining the team means being part of a legacy of luxury, service, and innovation. Don’t miss this incredible opportunity to grow your career in one of South Africa’s top hospitality employers.

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Listing Reference: SI-126
Listing Status: Active

Position Summary
Company: Sun International
Industry: Hospitality / Tourism / Hotel Management
Job Category: Hotel Operations / Customer Service
Location: Cape Town, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE position: No
Closing Date: Open Until Filled

Introduction
Sun International, a leader in premium hospitality experiences across Southern Africa, is inviting passionate and driven individuals to apply for the position of Hotel Supervisor based in Cape Town. This full-time role is ideal for experienced hospitality professionals who are committed to delivering a five-star guest experience and have an in-depth understanding of hotel operations. This opportunity is designed for those who are eager to work in a dynamic environment where innovation, operational excellence, and superior customer service are celebrated.

The Hotel Supervisor will be responsible for ensuring that the hotel operates in accordance with both internal service standards and external grading regulations. From duty management to customer experience enhancement, this role plays a crucial part in the smooth execution of day-to-day hotel functions.

Job Description:
The Hotel Supervisor will lead operational excellence in guest services and back-of-house coordination. The role demands proactive supervision, strategic execution of service offerings, and the ability to manage both people and processes with poise. The successful candidate will supervise internal teams, third-party service providers, and concessionaires to maintain top-tier guest satisfaction and operational efficiency.

Key Responsibilities Include:

Hotel Duty Management

• Oversee daily hotel operations from guest arrival to departure
• Conduct team briefings and ensure alignment with ongoing promotions and projects
• Execute new projects and service offerings efficiently
• Be present on the hotel floor to personally engage with guests
• Monitor staff appearance and front-of-house cleanliness and functionality
• Ensure timely resolution of maintenance or equipment issues
• Professionally manage guest complaints and service recovery efforts
• Compile detailed shift reports and updates for senior management

Compliance Management

• Review and ensure adherence to all standard operating procedures
• Implement internal control systems to minimize risk
• Conduct weekly inspections of front and back of house for safety and hygiene
• Ensure property maintenance aligns with brand expectations
• Review and act on audit findings and compliance issues
• Collaborate with stakeholders to resolve any service-level discrepancies

Customer Experience Management

• Ensure a welcoming and respectful environment for all guests
• Interact with guests to anticipate and fulfill their expectations
• Handle escalated complaints professionally and in a timely manner
• Support brand loyalty by creating memorable guest experiences
• Lead in-room and property-wide promotional efforts
• Train staff on product knowledge and service excellence
• Monitor and act on customer feedback across digital and in-person platforms
• Recommend innovative upgrades to products and services based on industry trends

People Supervision

• Supervise team attendance, leave, and adherence to HR policies
• Identify training needs and coordinate learning initiatives
• Conduct on-the-job training and mentorship
• Foster a positive work environment and manage employee relations
• Oversee performance reviews, goal setting, and team development
• Address operational barriers and streamline team productivity

Stakeholder Relationship Management

• Provide leadership and guidance to team members and third-party providers
• Maintain service excellence through aligned partnerships with business partners
• Ensure smooth communication across hotel departments
• Collaborate on special guest requests and internal coordination for events
• Report performance updates and improvement suggestions to unit leadership

Ideal Candidate:

• Matric (Grade 12)
• A 3-Year Hotel School Diploma or equivalent hospitality qualification
• Minimum of 5 years’ experience in the hotel industry
• At least 3 years in a supervisory or duty manager role
• Previous experience managing customer complaints and service escalations
• Working knowledge of front-of-house and facilities management

Work Conditions:

• Flexibility to work rotational shifts including weekends and public holidays
• Must be available for night shifts, early morning duties, and special event coverage

Role Responsibility:
The Hotel Supervisor will act as the face of the property for both guests and staff. By being a visible leader and motivator on the floor, the role demands a high level of interpersonal skills, planning ability, and real-time problem-solving. Whether it’s a high-profile event, a busy check-in weekend, or a guest escalation, the supervisor must be equipped to take decisive action and deliver consistent excellence.

Skills & Attributes:

• Excellent verbal and written communication
• Strong leadership and people management skills
• High emotional intelligence and guest-centric mindset
• Ability to think on your feet and make data-informed decisions
• Conflict resolution and complaint handling skills
• Knowledge of SHEQ (Safety, Health, Environment and Quality) standards
• Familiarity with hotel management systems and operational tools
• Results-driven with the ability to prioritize under pressure
• Strong attention to detail and quality control

Why You Should Apply
Joining Sun International offers more than just a job – it’s a career opportunity to be part of a luxury brand that prides itself on delivering unforgettable experiences. In this supervisory role, you will work alongside top talent, enjoy opportunities for growth and development, and play a pivotal part in shaping Cape Town’s world-class hospitality sector.

If you are looking for a challenging, fulfilling role with one of Africa’s most respected hospitality brands, then this Hotel Supervisor position is your ideal next career step.

Click here to apply

We wish you all the best in your applications