Listing Reference: TBC
Listing Status: Open
Position Summary
Company: Takealot.com
Industry: E-commerce / Retail
Job Category: Learnership / Internship
Location: Diepsloot, Gauteng
Contract Type: Fixed-term
Remuneration: To Be Confirmed (TBC)
EE Position: Yes
Closing Date: Open until filled
Introduction
Takealot.com, one of South Africa’s leading online retailers, is offering an exciting YES Learnership Opportunity in Diepsloot, Gauteng. If you are a young, dynamic, and motivated individual looking to gain valuable experience in the retail and e-commerce sector, this internship is your gateway to career growth. This learnership will provide you with an opportunity to learn, grow, and develop in a fast-paced, ever-evolving industry while gaining practical work experience.
Job Description
The YES Internship program at Takealot.com is designed for driven individuals who thrive in a high-growth and dynamic environment. Successful candidates will be placed in various departments, working closely with experienced professionals to develop hands-on skills and gain industry exposure. The program aims to nurture talent by providing comprehensive training and professional development.
Responsibilities
- Deliver accurate, timely, and professional customer service aligned with service level standards
- Resolve customer inquiries efficiently by identifying issues and providing appropriate solutions
- Engage with customers via phone and email to provide support and resolve complaints
- Utilize various software tools to investigate and address customer concerns
- Liaise with internal teams to ensure seamless communication and problem resolution
- Take ownership of customer queries, ensuring satisfaction and resolution in a timely manner
- Assist in administrative tasks and support business operations
Ideal Candidate
The ideal candidate for the Takealot YES Learnership is an energetic, proactive individual who is eager to gain experience and grow professionally in an e-commerce and retail environment.
Role Requirements
- Matric Certificate (Grade 12)
- Must reside within a 49km radius of Diepsloot, Gauteng
- Proficiency in English (both written and verbal communication)
- Clear criminal record
- Strong problem-solving skills and ability to work under pressure
- Basic knowledge of customer service principles
- Willingness to commit to a 12-month learnership program
- Ability to work independently and as part of a team
Preferred Criteria
- South African citizens
- Previous customer service experience (advantageous but not mandatory)
- Familiarity with e-commerce platforms and retail operations
- High level of enthusiasm and willingness to learn
Skills & Attributes
To succeed in this learnership, candidates should possess the following skills and attributes:
- Excellent Communication Skills: Ability to articulate thoughts clearly and professionally in verbal and written form
- Customer-Centric Approach: Strong commitment to delivering top-tier customer service
- Problem-Solving Abilities: Analytical thinking and the ability to troubleshoot customer issues effectively
- Adaptability: Willingness to work in a dynamic, fast-paced environment
- Attention to Detail: Ensuring accuracy in responses and solutions provided to customers
- Technological Proficiency: Ability to navigate customer service software and tools efficiently
- Resilience & Drive: Motivation to meet challenges head-on and develop skills through practical experience
Application Process
To apply for the Takealot YES Learnership, follow these steps:
- Complete the Online Application: Ensure you provide all required details, including personal information, education background, and work experience (if any).
- Assessments: Candidates must complete the Customer Centric Potential Work Performance Assessment Battery as part of the selection process.
- Answer Screening Questions: Be prepared to provide detailed answers regarding:
- Years of work experience (if applicable)
- Current residential area (specific suburb, district, or city)
- Whether you are currently enrolled in another learnership or training program
- Willingness to commit to the full 12-month program
Why Join the Takealot YES Learnership?
This program is an excellent opportunity to kick-start your career in one of South Africa’s fastest-growing industries. Here’s what you gain:
- Hands-on Experience: Gain practical workplace skills in a professional setting
- Career Development: Exposure to real-world e-commerce and retail business operations
- Networking Opportunities: Engage with industry professionals and build valuable connections
- Mentorship & Training: Receive guidance from experienced mentors and industry experts
- Potential Employment Opportunities: High-performing candidates may be considered for permanent roles upon successful completion
The Takealot YES Learnership 2024 is a golden opportunity for young South Africans eager to enter the professional world and develop their skills in customer service, business operations, and e-commerce. If you are an ambitious individual ready to learn and grow, don’t miss this chance! Apply today and start your journey towards a rewarding career in a leading online retail company.
