Tracker SA Vacancies Listing
1. Business Sales Consultant
Additional Information
- Job Title: Business Sales Consultant – B2B
- Listing Reference: track_001377
- Industry: IT & Internet
- Job Category: Business Development
- Location: Western Cape, Cape Town
- Contract Type: Permanent
- Remuneration: Market-Related Salary Package
- Employment Equity Position: Yes
- Closing Date: 16 May 2025
Background & Job Description
Tracker, a leader in innovative vehicle tracking and safety solutions, is seeking a dynamic and experienced Business Sales Consultant to join their team in Cape Town. This full-time, permanent position is ideal for a self-starter who thrives in a fast-paced business-to-business (B2B) environment. You’ll work directly under the guidance of the Business Sales Manager, actively engaging clients and growing Tracker’s footprint within the corporate and commercial markets.
The successful candidate will be instrumental in promoting Tracker’s Core Products and Value Added Services to new and existing clients, while maintaining professional relationships at boardroom and executive levels. Your role is essential in driving high-performance sales and delivering service excellence to Tracker’s client base.
Tasks
- Identify and pursue sales opportunities in the corporate sector
- Meet and exceed monthly targets on product installations and value-added services
- Maintain and expand the current corporate client database
- Maintain a 20% new client acquisition and 80% upselling ratio
- Stay up to date with product knowledge, measured quarterly through assessments
- Deliver professional presentations at boardroom and executive levels
- Achieve required call rates and client interactions as determined by management
- Provide ongoing support and service to prospective and existing clients
- Compile and submit sales and activity reports on request
- Manage sales leads generated by the outbound call centre within set timelines
Qualifications
- Minimum of a Matric / Senior Certificate
- A relevant tertiary qualification in Business, Sales, or a related field is advantageous
- Successful completion of a formal sales training program is beneficial
Experience
- At least 5 years of sales experience in the corporate/business-to-business (B2B) sector
- In-depth knowledge of B2B solution sales
- Proven track record in consistently achieving or exceeding sales targets
- Strong negotiation and closing skills
- Excellent presentation skills with confidence to engage at senior management levels
- Computer literacy in MS Office (Word, Excel, PowerPoint, Outlook)
- Valid driver’s license and own reliable transport
- Strong communication and organizational abilities
- Ability to work independently and in a high-performance team environment
- Must be customer-focused, results-driven, and passionate about sales
If you’re a high-performing sales professional seeking a new challenge in the Cape Town corporate sector, Tracker’s Business Sales Consultant role could be your next big career move.
2. Installations Technicians X 3 Positions
Additional Information
- Job Title: Installations Technician – Durban (X3 Positions)
- Listing Reference: track_001380
- Industry: IT & Internet
- Job Category: Engineering, Technical, Production and Manufacturing
- Location: Durban, KwaZulu-Natal
- Contract Type: Permanent
- Remuneration: Market-Related Salary Package
- Employment Equity Position: Yes
- Closing Date: 4 June 2025
Background & Job Description
Tracker, a leader in vehicle tracking and safety solutions, is currently recruiting for three experienced Installations Technicians to join their Durban branch. As part of the Installations Department, this position plays a critical role in installing sophisticated electronic systems across a wide range of vehicles—from motorbikes to trucks and even heavy plant machinery.
Technicians must carry out their duties in compliance with Tracker’s stringent quality standards and are expected to operate independently while maintaining a customer-centric approach. These roles involve direct client engagement and require a combination of technical expertise, professionalism, and problem-solving ability.
Tasks
- Install sophisticated electronic tracking devices into various vehicles including cars, bikes, buses, and plant machinery
- Ensure installation quality meets Tracker’s defined standards
- Conduct on-site installations as per customer convenience
- Professionally explain the installation process to clients and maintain courteous communication
- Complete all installation-related documentation accurately and promptly
- Provide customer service support aligned with Tracker’s service level standards
- Liaise with internal departments and regional branches as required
- Take responsibility for identifying and requesting additional installation requirements when necessary
Qualifications
- Minimum of Grade 12 / Matric Certificate
- A National Technical Certificate in Automotive Electronics or Motor Mechanics is advantageous
- Valid Driver’s License (held for at least 12 months)
- Computer literacy is essential
Experience
- At least 3 years’ experience in one or more of the following:
- Auto-electrical work
- Motor mechanic duties
- Vehicle tracking device installations
- Vehicle accessories and alarm system installations
- Strong fault-finding skills and troubleshooting techniques
- Solid administrative and communication capabilities
- Demonstrated ability to deliver service excellence
- Must be willing and able to travel when required
- Must be self-motivated, disciplined, and capable of working independently
- Proven ability to work well within a team environment
- Strong problem-solving and creative thinking skills
- High standard of customer service and professional appearance
This is an exciting opportunity for technically skilled professionals looking to advance their career with a reputable, future-focused company. Tracker provides a dynamic environment where quality, performance, and customer satisfaction are top priorities.
3. National Emergency Control Centre Operator: (NECC)
Are you passionate about public safety, telecommunication services, and operational coordination? Tracker, a leader in vehicle tracking solutions and emergency response technology, is hiring a National Emergency Control Centre Operator (NECC) at their Randburg branch. This permanent position offers a dynamic career opportunity in emergency control operations within a fast-paced and impactful industry.
Job Summary
- Position: National Emergency Control Centre Operator (NECC)
- Company: Tracker South Africa
- Location: Randburg
- Industry: Telecommunication Services
- Job Category: Telecommunication and Mobile Systems
- Contract Type: Permanent
- Remuneration: Market Related
- Employment Equity (EE) Position: No
- Closing Date: 30 May 2025
- Reference Number: track_001363
Key Responsibilities
As a National Emergency Control Centre Operator at Tracker, your role will include:
1. Emergency Control Centre Duties
- Receive and respond to inbound emergency calls from Tracker clients.
- Activate and action events according to NECC protocols and SAPS MOU & SOP.
- Coordinate with law enforcement, private security, and internal Tracker teams to support vehicle recovery operations.
- Provide clients with accurate and timely feedback on all activations and recoveries.
- Capture all interactions on internal systems in accordance with standard operating procedures (SOPs).
- Ensure authentication of all callers and escalation of queries where necessary.
2. Optimising Availability and Data Integrity
- Monitor agent availability and ensure all service level targets are consistently achieved.
- Input all recovery and verification data with a high degree of accuracy and quality.
- Compile reports on unresponsive vehicles and escalate issues to management as needed.
- Identify and report any deviations from operational procedures.
3. Relationship Management and Stakeholder Liaison
- Engage with SAPS Headquarters, NaVICC, and Provincial SAPS Units.
- Maintain professional communication with internal and external stakeholders.
- Assist in query resolution and escalate complaints through the correct channels.
- Update law enforcement and Tracker teams on the status of recoveries.
Qualifications and Requirements
To qualify for this role, you must have:
- Matric / Grade 12 or equivalent (NQF Level 4)
- Minimum 3 years of experience in an emergency control centre environment
- Experience in the vehicle tracking industry
- Exposure to law enforcement is advantageous
- PSIRA Grade C Certification (essential)
- Strong verbal communication skills in English and at least one additional South African official language
- Computer literacy (MS Office)
- Willingness to work shifts
- Working knowledge of operational radio communications
- Awareness of the POPI Act
- Excellent customer service orientation, analytical skills, and problem-solving abilities
Company Culture and Values
Tracker South Africa is committed to delivering world-class security and safety services through innovation, reliability, and integrity. The company values:
- Operational excellence and rapid response
- Customer-centric service delivery
- Strong team collaboration
- Building trusted relationships with law enforcement and security stakeholders
Tracker fosters an inclusive, safety-driven work environment where employees are encouraged to grow, lead, and innovate.
Benefits and Perks
While remuneration is market related, the company offers a range of professional perks such as:
- A permanent position with career growth potential
- Opportunities for skills development and training
- Being part of a reputable, technology-driven brand
- A collaborative, mission-driven work environment
How to Apply
Ready to be part of South Africa’s leading vehicle tracking and recovery solutions provider?
Apply before the closing date: 30 May 2025.
Application Instructions:
- Reference number: track_001363
- Prepare your updated CV, certified copies of qualifications, and PSIRA certificate.
- Submit your application through the Tracker career portal or relevant job listing site.
4. Monitoring Control Centre Operator
Are you passionate about working in a high-pressure, results-driven environment where safety, technology, and customer service converge? Tracker South Africa is recruiting a skilled Monitoring Control Centre Operator for their 24-Hour Critical Services team based in Randburg. This permanent position is ideal for professionals who thrive in control centre operations, emergency signal monitoring, and client safety verification roles.
Job Overview
- Position: Monitoring Control Centre Operator
- Reference Number: track_001364
- Location: Randburg, South Africa
- Industry: IT & Internet
- Category: Telecommunication and Mobile Systems
- Type: Permanent
- Remuneration: Market Related
- EE Position: Yes
- Application Deadline: 30 May 2025
Introduction to the Role
Tracker’s Monitoring Control Centre (MCC) plays a vital role in the safety and security ecosystem. As a Control Centre Operator, you will deliver professional 24/7 call centre services by contacting clients in response to monitored signal alerts from various vehicle tracking units. Your ability to communicate effectively, respond quickly, and follow strict operational protocols will ensure seamless stakeholder coordination and high-quality customer service.
Key Responsibilities
1. Control Centre Duties and Client Verification
- Manage inbound and outbound incident calls and email alerts.
- Log incidents on the appropriate system according to standard operating procedures (SOPs).
- Verify signal alerts and initiate client authentication processes.
- Handover unresolved alerts to the National Emergency Control Centre (NECC).
- Provide timely, accurate feedback to clients and relevant stakeholders.
- Liaise with internal departments to ensure client satisfaction.
- Escalate unresolved issues to management as per escalation protocols.
2. Operational Availability and Efficiency
- Maintain high call readiness and meet all availability metrics.
- Follow all quality and compliance standards in every customer interaction.
- Improve departmental efficiency by adhering to service level targets and company policies.
- Report any deviations in processes to supervisory staff.
3. Quality Assurance and Risk Mitigation
- Execute all control centre duties while ensuring Quality Assurance (QA) standards are met.
- Prioritize customer experience through accurate, compliant, and timely service delivery.
- Adhere strictly to business rules and control centre procedures to reduce operational risk.
- Support strategic goals by aligning with Tracker’s customer experience objectives.
Minimum Qualifications and Skills
- Matric / Grade 12 or Equivalent Qualification (NQF Level 4) – Essential
- Minimum of 2 years’ experience in a call centre environment – Essential
- PSIRA Grade C Certification – Desirable
- Willingness to work shifts and standby
- Familiarity with the Protection of Personal Information Act (POPI Act)
- Own reliable transport
- Language proficiency: Fluent in English and at least one other South African official language
Competencies and Attributes
- Strong analytical thinking and multi-tasking abilities
- Excellent verbal and written communication skills
- Professionalism, conflict management, and negotiation skills
- Proven collaborative work style with a team-oriented approach
- Ability to function under pressure and manage high-stress situations
- High emotional intelligence and resilience
- Strong decision-making, assertiveness, and planning skills
- Basic change management capabilities
Tracker Company Culture and Values
Tracker South Africa is a purpose-driven company committed to technological innovation, customer safety, and efficient vehicle recovery services. The organisation promotes:
- Integrity in service delivery
- A collaborative work culture
- A passion for customer care and stakeholder engagement
- Ongoing employee development and support
Employees are encouraged to uphold the company’s mission of reducing crime, improving safety, and supporting national law enforcement through technology.
Why Join Tracker?
- Be part of a cutting-edge control centre team
- Work in a mission-critical role that supports national safety operations
- Competitive, market-related salary
- Opportunity to gain experience in a high-impact IT and telecommunications environment
- Join a brand with a trusted reputation in South Africa’s security services sector
Deadline to apply: 30 May 2025
Reference Number: track_001364
Application Instructions:
- Prepare your updated CV, along with supporting documents (certificates, ID, etc.)
- Highlight your call centre experience and relevant qualifications
- Submit your application via the Tracker career portal or through approved job platforms.
How to Apply
Customer Service Representative – Sales Central Region
Business Sales Consultant – B2B Cape Town
Installations Technician – Durban X 3 Positions
National Emergency Control Centre Operator: (NECC)
Monitoring Control Centre Operator
Technician: Installations – Randburg
