UFS x90 Registration Assistants | Grade 12
Apply UFS x90 Registration Assistants | Grade 12
UFS x90 Registration Assistants | Grade 12 The University of the Free State is seeking 90 enthusiastic and dedicated individuals to join their team as Assistant Officers: Registration Assistants on a 6-week contract. This is a fantastic opportunity to gain valuable experience in a dynamic and rewarding environment, assisting students with their registration process and providing top-notch customer service.
- Closing Date: September 26, 2024
- Location: Bloemfontein Campus, Qwaqwa Campus, or South Campus
- Salary/Stipend: R 10,839.25 per month
- Reference: 1611
Key Responsibilities:
- Provide professional customer service via email, phone, and in-person interactions
- Respond to inquiries through the Chatbot system
- Utilize FAQs, website information, and data sources to ensure accurate responses
- Escalate complex issues to the appropriate team leader
- Guide students through the registration process, providing necessary forms and assistance
- Collect and process student documentation
- Communicate progress and feedback to students
- Obtain required approvals from the team leader for certain tasks
- Troubleshoot errors and complaints, advising on appropriate resolutions
- Assist with data capturing and ensure compliance with policies and procedures
- Verify the accuracy of submitted forms and documents
- Quality assure responses from back-office staff
- Ensure timely resolution of queries and provide feedback to students
Qualifications and Skills:
- Grade 12 or NQF Level 4
- Minimum of 6 months experience in customer service or a contact center environment
- Must not be a current student
- Strong communication and interpersonal skills
- Excellent problem-solving and organizational abilities
- Proficiency in MS Office
- Ability to work effectively in a fast-paced environment
- Results-oriented and detail-oriented
Company Culture and Values
The University of the Free State is committed to creating a supportive and inclusive environment for all its staff and students. We value diversity, innovation, and excellence in all aspects of our work. Our mission is to provide high-quality education and research opportunities that contribute to the development of South Africa and the world.
Benefits and Perks
- Gain valuable experience at a leading South African university
- Contribute to the success of students
- Develop your customer service and administrative skills
- Work in a collaborative and supportive team environment
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How to Apply?
Submit your application online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll. Specify in your application letter whether you are applying for a position in Bloemfontein or Qwaqwa.
Required Documents:
- Detailed CV and cover letter
- Copies of qualifications (with SAQA accreditation for foreign qualifications)
- Copy of ID or passport
- Proof of registration with a Professional Body (if applicable)
- Copy of driver’s license (if applicable)
- Confirmation of employment from current/last employer (external applicants only)
