Vodacom is Looking for New Call Centre Agents
- Closing Date: 22 May 2024
- Closing Date: Vodacom Midrand Campus..
Vodacom is Looking for New Call Centre Agent
Job Purpose
Vodacom is Looking for New Call Centre Agents To process applications for credit vetting, activations, and transfer of ownership as escalated through the relevant customer acquisition workflow and queue management systems.
Your responsibilities will include
- To perform a detailed, accurate, and relevant assessment of all credit vetting requests escalated for manual assessment, in according with company policy and guidelines
- Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
- To perform effective confirmation, verification, and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
- To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
- To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
- To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
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- To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
- To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
- To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
- To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
The ideal candidate for this role will have:
- A minimum of 2 years relevant experience including
- 1 year in a call center environment (Credit Vetting) – essential
- And Previous Credit Vetting experience – essential;
- Grade 12 essential
- credit-related Diploma desired
Job Knowledge:
- Credit vetting process and decision-making knowledge
- Customer verification, validation, and confirmation
- Customer creation and subscriber activations process
- Transfer of ownership processes
- Microsoft Office Applications;
- Data Capturing
- Call Centre Knowledge
- Knowledge of and experience in the use of Vodacom’s billing system – desirable
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