Closing date: 15.02.2024
Location:
- Medicross Pretoria West
- Medicross Hayfields
- Medicross Tableview X2
Role summary:
You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.
Key work output and accountabilities
Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and
billing system.
- Ensure that the reception area is always neat and tidy.
- Accountable for accurate document completion (admission & discharge).
- Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
- Accountable for all banking/cash up processes as per Standard Operating Procedures.
- Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
- Deal with telephonic enquiries and queries.
- Accurately record messages in the appropriate message book and ensure that the messages are
delivered.
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- Ensure accurate bookings are made with patient’s preference of practitioner, date and time.
- Manage patient arrivals in a proficient and professional manner.
- Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure
Requirements:
- Grade 12 or equivalent NQF 4 certificate.
- Higher certificate in Business Management or related.
Knowledge:
- Thorough knowledge of general / primary care nursing theory and practice.
- Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing.
How to Apply?
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities. Interested candidates who meet the above criteria are requested to e-mail a detailed CV to: pcdrecruitment@netcare.co.za
View Original Advert Here:
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