X2 Call Centre Operators at ADvTECH – Available Now
Call Centre Operator X2 Vacancies at ADvTECH | IIE Varsity College & Vega Online Centre – Midrand, Gauteng
Listing Reference: Call Centre Operator X2
Listing Status: Open
Position Summary
Company: ADvTECH Group – The Independent Institute of Education (The IIE)
Industry: Education Management
Job Category: Call Centre | Student Recruitment
Location: Midrand, Gauteng
Contract Type: Permanent
Remuneration: Competitive Salary + Incentives
EE Position: Preference given under Employment Equity Act
Closing Date: 13 April 2025
Introduction
Are you passionate about customer service, communication, and contributing to the growth of the education sector? The Independent Institute of Education (The IIE), under the well-established brands of Varsity College and Vega, is currently seeking to fill two Call Centre Operator positions in their Online Centre located in Waterfall, Midrand.
This is a fantastic opportunity for dynamic, entry-level professionals with a flair for sales, administration, and client engagement to join one of South Africa’s leading private higher education institutions. With a commitment to academic excellence, innovation, and student success, ADvTECH provides employees with an engaging work environment where growth and lifelong learning are encouraged.
Job Description
The Call Centre Operator will be reporting directly to the Deputy Head: Student Recruitment and will be responsible for supporting student recruitment processes through telephonic engagement, data capturing, consultation booking, and administrative assistance. The primary goal is to convert leads into successful student registrations while maintaining exceptional customer service standards.
Key Responsibilities include:
- Making first contact with prospective students within 24 hours
- Verifying whether applicants meet course entry requirements
- Providing alternative program recommendations if applicants don’t qualify for the preferred course
- Acquiring and capturing lead data accurately into the SIMS system
- Scheduling consultations for the Student Advisors
- Explaining course structures and benefits in detail to prospects
- Managing the lead-to-application conversion rate effectively
- Answering all student-related inquiries professionally and efficiently
- Advising applicants on application and registration deadlines
- Performing confirmation and rescheduling of consultations
- Maintaining activity logs via SIMS for tracking and reporting
- Assisting with payment collection and documentation follow-ups post-application
- Supporting general marketing and administrative tasks as delegated by the Head: Student Recruitment
This role demands strong communication skills, attention to detail, and a commitment to supporting students through the enrolment journey.
Ideal Candidate
The ideal candidate for this position is someone who thrives in a fast-paced educational environment, can build rapport quickly over the phone, and enjoys helping others achieve their academic goals.
You should be proactive, customer-focused, and be capable of performing under pressure while adhering to daily targets and timelines. If you’re passionate about education and believe in helping students reach their full potential, this is your opportunity to shine.
Role Responsibility
As a Call Centre Operator at IIE Varsity College & Vega Online Centre, your responsibilities will include:
- Engaging professionally with new student leads
- Clearly communicating course offerings and requirements
- Helping students make informed decisions about their academic paths
- Updating internal systems with accurate and current lead information
- Facilitating a seamless transition from lead to registration
- Providing administrative and telephonic support to Student Advisors and the recruitment team
- Following up on consultations, documentation, and payments
- Reporting progress and updates on leads and conversions regularly
This position serves as a crucial support function in the broader student recruitment strategy and plays an integral role in the success of the academic cycle.
CALL CENTRE JOBS
Skills & Attributes
Competencies Required:
- Excellent telephone manner and communication skills
- High attention to detail in both verbal and written communication
- Fast, accurate data capturing and typing skills
- Ability to engage with a wide range of individuals and guide them through a process
- Strong time management and organisational skills
- Target-driven mindset with a positive, can-do attitude
- Willingness to learn and adapt to new systems and procedures
- Able to work independently as well as part of a collaborative team
Qualifications:
- Matric is essential
- Tertiary education in marketing, communication, administration, or a related field is advantageous but not mandatory
Experience:
- 1 to 2 years of experience in any of the following:
- Telesales
- Administration
- Customer service
- Marketing
- Telemarketing
Work Schedule
- Monday to Friday: 08:00 to 17:00
This full-time role ensures you maintain a healthy work-life balance while contributing meaningfully to an organisation with a proud academic legacy.
Remuneration & Benefits
The role offers a competitive salary, commensurate with experience, and a structured performance-based incentive plan. Additional employee benefits include:
- Access to LinkedIn Learning for continuous professional development
- Discounted tuition for staff and immediate family across ADvTECH brands
- Annual incentive bonuses based on personal and team performance
- Provident Fund contributions, including Death & Funeral Cover
- Birthday vouchers as part of employee recognition and wellness programs
- Generous annual leave entitlements for proper rest and rejuvenation
AVAILABLE CALL CENTRE VACANCIES
Diversity and Inclusion
IIE Varsity College, Vega, and MSA are committed to the principles of equal opportunity employment. In line with the South African Employment Equity Act, preference may be given to candidates from underrepresented backgrounds to promote diversity and inclusion.
The company retains the discretion to close or place the vacancy on hold at any stage, depending on operational requirements.
How to Apply
Qualified and interested candidates are encouraged to submit their applications before the closing date of 13 April 2025.
If you face any technical issues during the application process, please use this link for assistance:
👉 https://hire.simplify.hr/ContactUs
Due to the high volume of applications expected, only those who closely meet the role’s requirements will be contacted for interviews.
