If you are an unemployed South African youth looking for an opportunity to gain valuable workplace experience, the OSS Hastings Learnership (18 Months) at OUTsurance could be the perfect starting point. This structured learnership programme is designed to equip young people with practical workplace skills while building a strong foundation for a long-term career in the insurance industry, customer service, and financial services.
With a monthly stipend of R9,000, no previous work experience required, and comprehensive workplace training, this opportunity provides an excellent pathway into one of South Africa’s fastest-growing industries.
Whether you are interested in insurance jobs, banking careers, financial planning, wealth management, business administration, human resources, or career development, this learnership offers valuable experience that employers highly value.
About OUTsurance
OUTsurance has been one of South Africa’s leading insurance companies for nearly three decades. The company has built its reputation through innovation, excellent customer service, and digital transformation while maintaining a strong people-first culture.
Today, OUTsurance continues investing in young South Africans through structured learnerships, graduate programmes, internships, and career development initiatives that help bridge the gap between education and employment.
Their workplace combines technology with exceptional customer service, making it an excellent environment for learning professional skills.
Learnership Overview
| Job Details | Information |
|---|---|
| Company | OUTsurance |
| Programme | OSS Hastings Learnership |
| Duration | 18 Months |
| Location | Centurion, Gauteng |
| Employment Type | Fixed-Term Learnership |
| Monthly Stipend | R9,000 |
| Experience Required | None |
| Minimum Qualification | Matric |
| Industry | Insurance & Financial Services |
What is the OUTsurance Learnership?
This is a structured workplace learning programme aimed at unemployed youth who want to gain practical experience within a professional call centre environment.
Unlike ordinary employment, a learnership combines:
- Classroom learning
- Practical workplace training
- Industry exposure
- Professional mentoring
- Recognised work experience
The programme prepares candidates for future employment within the insurance and broader financial services sector.
Responsibilities During the Learnership
Successful learners will gain practical exposure in various customer service functions.
Some of the responsibilities may include:
- Assisting customers professionally
- Handling incoming customer enquiries
- Building positive customer relationships
- Providing excellent service experiences
- Learning insurance products
- Capturing customer information accurately
- Working within company processes
- Maintaining confidentiality
- Using internal digital systems
- Supporting operational teams
Throughout the programme, learners receive continuous coaching and practical workplace exposure.
Working Hours
Participants will work according to a roster.
Typical working schedule includes:
- Friday to Monday shifts
- Nine-hour weekday shifts
- Eight-hour Saturday shifts
- Five-hour Sunday shifts
- Two weekdays off
- One dedicated training day each week
Learners may also work South African public holidays if scheduled.
Minimum Requirements
Applicants must have:
- Matric (Grade 12)
- Computer literacy (Microsoft Office)
- Good communication skills
- Strong interpersonal abilities
- Positive attitude
- Ability to work under pressure
- Passion for customer service
- Willingness to learn
No previous work experience is required.
Eligibility Criteria
To qualify, applicants must:
- Be a South African citizen
- Be between 18 and 35 years old
- Have been unemployed during the previous six months
- Meet the company’s Employment Equity requirements
Skills You Will Develop
One of the biggest advantages of this learnership is the range of transferable professional skills learners acquire.
These include:
- Customer service
- Business communication
- Time management
- Problem solving
- Conflict resolution
- Teamwork
- Digital literacy
- Call centre operations
- Financial services knowledge
- Professional workplace etiquette
These skills remain valuable throughout your career.
Estimated Salary and Benefits After Completing the Learnership
Although learners receive a stipend rather than a salary, completing the programme can significantly improve future earning potential.
| Benefit | Estimated Information |
| Learnership Stipend | R9,000 per month |
| Entry-Level Call Centre Salary | R11,000 – R18,000 per month |
| Insurance Consultant Salary | R15,000 – R28,000 per month |
| Financial Services Administrator | R16,000 – R30,000 per month |
| Medical Aid | Usually offered by permanent employers |
| Pension Fund | Available in many permanent roles |
| Life Insurance | Common employee benefit |
| Disability Cover | Often included in benefit packages |
| Employee Wellness Programmes | Frequently available |
| Performance Bonuses | Depending on employer performance |
| Paid Leave | Applicable once permanently employed |
| Training Opportunities | Extensive workplace and industry training |
The salaries above are estimates and may vary depending on employer, location, experience, and qualifications.
Why Insurance is One of South Africa’s Best Career Industries
The insurance sector continues creating employment opportunities across South Africa.
After completing a learnership, candidates can pursue careers such as:
- Claims Consultant
- Insurance Administrator
- Sales Consultant
- Customer Service Advisor
- Client Relationship Consultant
- Call Centre Agent
- Underwriting Assistant
- Policy Administrator
The experience also provides a stepping stone into broader financial services.
Career Growth Opportunities
Many professionals begin with learnerships before progressing into specialised careers.
Possible career paths include:
Insurance Jobs
The insurance industry offers long-term career stability with opportunities in underwriting, claims, risk management, customer service, and operations.
Banking Careers
Many communication and customer service skills gained during this programme are transferable into retail banking, digital banking, credit management, and branch operations.
Financial Advisor Careers
With additional industry qualifications, learners can eventually work towards becoming financial advisors helping clients with investments, insurance, retirement planning, and wealth creation.
Accounting and Tax
Understanding financial products provides a useful foundation for careers in accounting support, bookkeeping, payroll, taxation, and finance administration.
Investments and Wealth Management
Financial institutions regularly recruit professionals with customer service backgrounds to support investment and wealth management teams.
Medical Aid Industry
Medical scheme administrators also employ customer service consultants with strong communication skills developed in insurance environments.
Personal Finance and Loans
Knowledge of financial products can open opportunities in personal lending, credit administration, home loans, and financial planning.
Digital Skills Are Becoming Increasingly Important
Modern insurance companies increasingly rely on technology.
As the industry evolves, professionals with knowledge in the following areas become more competitive:
- Cloud Computing
- Cybersecurity
- Artificial Intelligence
- Data Analytics
- Software Development
- Digital Customer Experience
Many employers encourage staff to complete professional certifications and online courses to remain competitive.
Continuing Your Education
Completing this learnership does not have to be the end of your educational journey.
Many learners continue studying through:
- TVET Colleges
- South African Universities
- Professional Certifications
- Online Courses
- Learnerships
- Graduate Programmes
- Internships
Continuous learning improves employability and future salary potential.
Related Career Fields
The communication, administration, and customer service skills gained through this programme can also lead to careers in:
- Human Resources
- HR Certifications
- Business Administration
- Leadership
- Project Management
- Procurement
- Logistics Management
- Supply Chain
- Warehousing
- Engineering Administration
- Healthcare Administration
- Nursing Support Services
Many employers value adaptable candidates who possess excellent interpersonal skills.
Why Employers Value Learnership Experience
Employers appreciate candidates who have completed structured learnerships because they demonstrate:
- Workplace readiness
- Professional discipline
- Practical experience
- Strong communication
- Adaptability
- Teamwork
- Customer focus
- Commitment to learning
These qualities often improve employment prospects compared to candidates without workplace exposure.
Why You Should Apply
This OUTsurance learnership is an excellent opportunity for unemployed South African youth looking to gain practical experience while earning a monthly stipend.
The programme not only develops workplace skills but also opens doors into numerous industries, including insurance, banking, financial services, business administration, customer service, and leadership.
Apply OSS Hastings Learnership (18 Months) at OUTsurance South Africa 2026
Final Thoughts
Competition for quality learnerships is always high, particularly within South Africa’s financial services industry. If you meet the minimum requirements, do not delay your application.
Submitting your application early demonstrates professionalism and ensures you do not miss this valuable opportunity. Beyond the immediate workplace experience, the skills you gain can support future careers in insurance jobs, banking careers, financial planning, accounting, investments, personal finance, healthcare administration, logistics management, human resources, project management, engineering support, graduate programmes, internships, and many other professional fields.