Company: Pick n Pay
Location: South Africa
Reference: JR103119
Posted: 3 Days Ago
Available Positions
- Checkout Assistant
- Shelfpacker – Wine
- Shelfpacker – Groceries
- Shelfpacker – General Merchandise
- Shelfpacker – Perishables
- Shelfpacker – Clothing
- Warehouse / Stockroom Assistant
- Service Area Assistant – Bakery
- Service Area Assistant – Butchery
- Service Area Assistant – Deli
- Service Area Assistant – Fruit & Veg
- Service Area Assistant – Cheese
- Production Assistant
- Blockman
Job Description
- Implement a standard greeting protocol.
- Provide assistance by knowing product locations, features, and benefits.
- Establish a clear process for addressing customer complaints, including escalating issues when necessary.
- Follow standard procedures for stocking shelves, ensuring products are properly displayed and rotated.
- Maintain a clean and organized store environment and organize merchandise displays.
- Establish clear communication protocols when interacting with customers, colleagues, and management.
Benefits of Standard Operating Procedures
- Ensures all assistants perform tasks in a similar manner.
- Leads to a more consistent customer experience.
Requirements
- Hard working and able to work shopping mall hours.
- Able to work under pressure.
- Passion for retail.
- Proficient in English.
- Assertive and able to communicate effectively.
- Align with Pick n Pay values.
- Self-motivated and development-driven mindset.
- Good service orientation.
- Good interpersonal skills and a team player.
- Customer-centric.
Key Responsibilities
- Maintain outstanding store condition and visual merchandising standards.
- Merchandise products according to laid down standards.
- Check quality, rotate stock, and remove expired stock.
- Prevent wastage, shrinkage, and damages.
- Check temperatures and maintain the cold chain (if applicable).
- Maintain hygiene, housekeeping, and safe working standards (floor and back-up).
- Check correct pricing (labels).
- Adhere to and maintain security procedures.
- Operate and clean equipment according to laid down standards.
- Respond to customers’ queries in a courteous manner.
- Promote products.
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