De Beers Group Call Centre Vacancies 2024
De Beers Group Call Centre Coordinator – A Key Opportunity at Kumba Iron Ore
De Beers Group Call Centre Vacancies 2024 Are you looking for an exciting entry-level opportunity in the mining sector? De Beers Group, a world-renowned mining giant and part of the Anglo American Group, offers an excellent position for a Call Centre Coordinator Operations at their Kumba Iron Ore business unit in Kathu, South Africa. This role presents a unique opportunity for individuals interested in the mining industry, particularly within the operational aspects of a plant environment.
- Location: Kathu, South Africa
- Business Unit/Group Function: South Africa – Kumba Iron Ore
- Discipline: Processing
- Experience/Work Type: Entry Level / Permanent Employee
- Reference Id: REF64015O
- Closing Date: 19 August, 2024
De Beers Group is synonymous with high-quality diamonds, but their parent company, Anglo American, has a diversified portfolio that extends across various sectors, including iron ore, steel, platinum, and more. Anglo American’s mining operations are vital for modern life, supplying the metals and minerals that are essential for manufacturing products we use daily, from smartphones to automobiles.
Anglo American’s vision is to “re-imagine mining to improve people’s lives.” This core purpose drives the company to operate responsibly and sustainably, contributing to the communities where they work, and advancing the mining industry through innovation. With a strong emphasis on safety, inclusion, and diversity, Anglo American is an employer of choice for individuals seeking to make a significant impact in the mining industry.
The Role: Call Centre Coordinator Operations
Key Responsibilities
The Call Centre Coordinator Operations at Kumba Iron Ore will play a crucial role in managing ad hoc and urgent work requests for tasks related to plant operations. The successful candidate will act as the first point of contact for all incoming general, emergency, and safety-related issues.
Some of the core responsibilities include:
- Handling all incoming calls and verbal requests related to plant operations.
- Capturing notifications within the SAP PM platform, assessing urgency based on the risk matrix, and converting notifications into work orders upon approval.
- Reporting urgent matters to the RRT Foreman and Shift Supervisor.
- Generating informative reports on callouts and executing tasks effectively.
- Placing reservations for materials and creating purchase requisitions and purchase orders as needed.
- Ensuring adherence to safety and health standards while promoting good housekeeping practices.
- Managing general office administration tasks, including diary management and order processing.
- Active participation in safety initiatives and ensuring compliance with all shift handover procedures.
Additional Responsibilities
In addition to the above, the Call Centre Coordinator Operations will:
- Evaluate work requests based on Operational Maintenance (OM) requirements and escalate issues as necessary.
- Prioritize urgent work requests in collaboration with the Shift Coordinator, RRT Foreman, and other relevant personnel.
- Support continuous improvement by analyzing and refining processes in coordination with key team members.
- Assist in communicating and logging significant events during shift operations, such as storms or other emergencies, ensuring plant personnel are kept informed.
This role is a crucial link between plant operations, maintenance, and supply chain stakeholders, ensuring that plant functionality remains uninterrupted and that any issues are swiftly addressed.
Qualifications and Experience Required
To be considered for the Call Centre Coordinator Operations position, candidates must meet the following qualifications and experience criteria:
- Grade 12 Certificate or N3 Technical qualification.
- SA Driver’s License.
- Technical Knowledge:
- 2 – 3 years of experience within a plant operational environment.
- Proficiency in MS Office Suite and relevant SAP experience.
- An understanding of the Urgent Work Matrix, equipment components, call center operations, RRT team functioning, and supply chain systems.
- Familiarity with company policies and procedures will be an added advantage.
Why Work for De Beers Group at Kumba Iron Ore?
A Leading Employer in the Mining Industry
As a part of the De Beers Group, Kumba Iron Ore is recognized as one of the leaders in the mining industry, producing high-grade iron ore that is essential for the steel industry. The company’s operations span across the Northern Cape Province in South Africa, with a head office in Centurion, Gauteng, and a port operation in Saldanha Bay, Western Cape. De Beers Group Call Centre Vacancies 2024
Working at Kumba Iron Ore means being part of a team that is dedicated to innovation, sustainability, and excellence. The company’s operations cover all aspects of the iron ore supply chain, from exploration and mining to processing, blending, shipping, and marketing. This integrated approach provides a unique opportunity for employees to grow their skills and expertise in a dynamic and supportive environment.
Commitment to Safety
At Anglo American and De Beers Group, nothing is more important than the safety of their employees. The company adheres to the highest safety standards in the industry and continually invests in new technologies that enhance safety. From using drones for site inspections to employing advanced data analytics, Anglo American is at the forefront of making mining safer and more efficient.
Inclusion and Diversity
Anglo American and De Beers Group are committed to creating an inclusive and diverse workplace. The company values and respects every individual, promoting equality of opportunity and enabling every employee to fulfill their potential. This commitment to inclusion and diversity makes Anglo American a welcoming place for individuals from all backgrounds to thrive.
Innovation and Sustainability
Anglo American is not just about mining; it’s about mining with a purpose. The company is committed to unlocking sustainable value for its shareholders, communities, and society at large. Through innovation and responsible mining practices, Anglo American is paving the way for a brighter future for the mining industry and the people it serves.
How to Apply?
If you are ready to join a world-class team and contribute to the success of De Beers Group and Anglo American, this opportunity as a Call Centre Coordinator Operations at Kumba Iron Ore could be your next career move.
To apply for this position, you will need to complete the online application form on the Anglo American careers website. Make sure to submit your CV and any other relevant documentation as part of the application process. The deadline for applications is 19 August, 2024, so don’t miss your chance to be part of this exciting journey. De Beers Group Call Centre Vacancies 2024
The Call Centre Coordinator Operations role at Kumba Iron Ore offers a unique opportunity for individuals to begin or advance their careers in the mining sector. With a focus on safety, innovation, and sustainability, De Beers Group and Anglo American provide a supportive and dynamic environment where employees can make a real impact. If you have the required qualifications and are ready to take on new challenges, this could be the perfect opportunity for you.
