Apply Customer Support Learnerships 2026

Closing Date: Not specified
Location: Johannesburg, Pretoria, Cape Town
Salary/Stipend: Not specified
Reference: Not specified

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Job Overview

Mukuru invites candidates to apply for the Customer Support Learnership, offering a hands-on opportunity to gain real-world experience in customer service within the fintech industry.

This programme focuses on building practical skills while working with real customers across different regions.

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Why This Learnership Matters

This is more than just training — it is a practical learning experience designed to help you:

• Develop customer service skills
• Understand the fintech industry
• Gain exposure to real customer interactions
• Build a strong foundation for your career

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What You Will Learn and Do

Deliver Great Customer Experiences

• Assist customers with queries via calls and digital channels
• Help customers create and manage money transfer orders
• Provide clear and helpful information about Mukuru services

Build Practical Skills

• Learn to use systems like Zendesk for ticketing and support
• Develop communication and problem-solving skills
• Gain exposure to contact centre operations

Support Customers End-to-End

• Identify customer needs and provide suitable solutions
• Escalate queries where necessary and follow up
• Assist with account creation and onboarding processes

Grow Your Confidence and Capability

• Manage time, multitask, and work under pressure
• Build professional communication skills across cultures and languages
• Understand compliance basics such as FICA and money transfer processes

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Requirements

Minimum Requirements

• Grade 12 (or equivalent)
• Good communication skills in English and one of the following:
  • Chewa
  • Mozambican Portuguese
  • Mandarin
  • Bengali
  • Sotho
  • Bemba
  • Shona
  • Urdu
• Passion for customer service and helping people
• Basic computer skills

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What Will Help You Stand Out

• Customer service or contact centre experience (even informal)
• Strong communication and listening skills
• Positive attitude and willingness to learn

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How to Apply

Apply online via Mukuru careers platform using:

• Indeed Resume
• LinkedIn profile
• Or manual application submission

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Important Notes

• This learnership provides valuable fintech and customer support experience
• Candidates from multiple locations (Johannesburg, Pretoria, Cape Town) are encouraged to apply
• Only shortlisted candidates will be contacted

Apply here: