Closing Date: Not specified
Location: Johannesburg, Pretoria, Cape Town
Salary/Stipend: Not specified
Reference: Not specified
Job Overview
Mukuru invites candidates to apply for the Customer Support Learnership, offering a hands-on opportunity to gain real-world experience in customer service within the fintech industry.
This programme focuses on building practical skills while working with real customers across different regions.
Why This Learnership Matters
This is more than just training — it is a practical learning experience designed to help you:
- Develop customer service skills
- Understand the fintech industry
- Gain exposure to real customer interactions
- Build a strong foundation for your career
What You Will Learn and Do
Deliver Great Customer Experiences
- Assist customers with queries via calls and digital channels
- Help customers create and manage money transfer orders
- Provide clear and helpful information about Mukuru services
Build Practical Skills
- Learn to use systems like Zendesk for ticketing and support
- Develop communication and problem-solving skills
- Gain exposure to contact centre operations
Support Customers End-to-End
- Identify customer needs and provide suitable solutions
- Escalate queries where necessary and follow up
- Assist with account creation and onboarding processes
Grow Your Confidence and Capability
- Manage time, multitask, and work under pressure
- Build professional communication skills across cultures and languages
- Understand compliance basics such as FICA and money transfer processes
Requirements
Minimum Requirements
- Grade 12 (or equivalent)
- Good communication skills in English and one of the following:
- Chewa
- Mozambican Portuguese
- Mandarin
- Bengali
- Sotho
- Bemba
- Shona
- Urdu
- Passion for customer service and helping people
- Basic computer skills
What Will Help You Stand Out
- Customer service or contact centre experience (even informal)
- Strong communication and listening skills
- Positive attitude and willingness to learn
How to Apply
Apply online via Mukuru careers platform using:
- Indeed Resume
- LinkedIn profile
- Or manual application submission
Important Notes
- This learnership provides valuable fintech and customer support experience
- Candidates from multiple locations (Johannesburg, Pretoria, Cape Town) are encouraged to apply
- Only shortlisted candidates will be contacted
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