FNB ATM Assistants 2026 applications are now open. First National Bank (FNB) invites suitably qualified candidates to apply for the Customer Experience Champion (ATM Assistant) position. This role is ideal for individuals passionate about customer service, banking support, and retail finance careers.
As an Employment Equity Employer, FNB encourages people living with disabilities to apply.
Job Description Overview
- Job Title: Customer Experience Champion (ATM Assistant)
- Company: First National Bank (FNB)
- Reference Number: IRC244181
- Location: FNB POP Branch Delivery, Bridge City
- Closing Date: 03 May 2026
The successful candidate will be based at an FNB branch and will focus on improving customer experience, assisting clients with ATM and self-service banking, and managing branch queues efficiently.
Table of Contents
- Why Work at FNB
- Available Opportunities
- Minimum Requirements
- Retail Finance and Growth Careers at FNB
- Key Responsibilities
- Salary and Benefits
- How FNB Employees Earn (Department Breakdown & Year Comparison)
- How to Apply
- Frequently Asked Questions (FAQ)
- Useful Links
Why Work at FNB
First National Bank is one of South Africa’s leading financial institutions, known for innovation, digital banking solutions, and strong career development programmes. Working at FNB offers:
- Exposure to the banking and financial services sector
- Stable employment with career progression opportunities
- Skills development in customer service, digital banking, and retail finance
- An inclusive and transformation-driven work environment
Available Opportunities
The FNB ATM Assistant 2026 role falls under the Customer Experience Champion category and focuses on:
- ATM and self-service banking support
- Customer queue and branch flow management
- Digital banking guidance
- Retail customer engagement
This position is ideal for entry-level to early-career candidates looking to grow in banking.
Minimum Requirements
To qualify for the FNB ATM Assistants 2026 position, applicants must meet the following criteria:
- Grade 12 (Matric) certificate (mandatory)
- Relevant NQF Level 5 qualification (added advantage)
- 1–3 years of experience in a retail or customer-facing environment
- Strong customer service and interpersonal skills
- Good verbal and written communication skills
- Willingness to work shifts and weekends
- Ability to work well in a team
- Clear criminal and credit record
Retail Finance and Growth Careers at FNB
FNB uses entry-level roles like ATM Assistants and Customer Experience Champions as a career pipeline into:
- Branch Banking
- Retail Finance Operations
- Digital Banking Support
- Sales and Client Relationship Management
- Team Leader and Branch Operations roles
Many employees progress internally through training, performance reviews, and learnership programmes.
Key Responsibilities
Customer Service and Branch Support
- Welcome customers and provide professional assistance
- Understand customer needs and direct them to the correct banking channels
- Manage customer waiting times and branch queues
ATM and Digital Banking Assistance
- Guide customers to ATMs, self-service kiosks, and e-channels
- Assist clients with digital banking alternatives
- Identify customers needing additional support on digital platforms
Operational Excellence
- Follow defined work processes and quality standards
- Prevent customer complaints through proactive service
- Contribute to teamwork and branch efficiency
- Use work resources responsibly to reduce operational costs
Salary and Benefits
Estimated Salary – FNB ATM Assistants 2026
- Monthly Salary: R8,500 – R12,500
- Annual Salary: R102,000 – R150,000
(Salary varies depending on experience, qualifications, and branch location.)
Benefits May Include
- Medical aid contribution
- Pension or provident fund
- Paid annual leave
- Performance incentives
- Staff banking benefits
- Training and skills development
How FNB Employees Earn (Department Breakdown & Comparison)
Estimated Monthly Earnings by Department (2026)
- ATM Assistants / Customer Experience Champions:
R8,500 – R12,500 - Tellers / Branch Consultants:
R10,000 – R15,000 - Sales & Client Service Consultants:
R12,000 – R18,000 (excluding commission) - Team Leaders / Supervisors:
R18,000 – R28,000 - Branch Operations Managers:
R30,000 – R45,000
Comparison to Previous Year (2025)
- ATM Assistants earned approximately R8,000 – R11,500 in 2025
- Average increase for 2026: 5% – 8%, aligned with inflation and banking sector adjustments
- Higher growth seen in digital banking and customer experience roles
How to Apply
Interested candidates should:
- Prepare the following documents:
- Updated CV
- Certified copy of Grade 12 certificate
- Certified ID copy
- Apply online by searching:
“FNB Customer Experience Champion IRC244181”
or
Search shoshanews.co.za on Google or click the link on bio
Ensure that your application is submitted before 03 May 2026.
Frequently Asked Questions (FAQ)
Is Grade 12 required?
Yes, a Matric certificate is mandatory.
Is this a permanent job?
Most Customer Experience Champion roles are permanent, subject to performance and business needs.
Do I need banking experience?
No banking experience is required, but retail or customer service experience is essential.
Are people with disabilities allowed to apply?
Yes. FNB actively encourages individuals living with disabilities to apply.
Do ATM Assistants work weekends?
Yes, shift and weekend work may be required depending on branch operations.
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