Join Pedros as a Call Centre Agent: Elevate Your Career in Customer Service
Pedros Call Centre Agents 2024 Are you looking for an entry-level position that allows you to engage with customers and be a part of an energetic team? Pedros, a top-tier restaurant brand, is seeking Call Centre Agents for their Head Office in Newlands East, KwaZulu-Natal. This contract position, available until 2nd August 2024, provides an excellent opportunity to launch your career in customer service.
- Closing Date: 02 August 2024
- Location: Newlands East, KwaZulu-Natal
About Pedros
Pedros is a well-established restaurant brand celebrated for its delicious menu and outstanding customer service. Our commitment to quality and customer satisfaction has cultivated a loyal clientele. As a Call Centre Agent at Pedros, you will be the brand’s voice, ensuring every customer interaction mirrors our dedication to excellence. Pedros Call Centre Agents 2024
Job Overview
As a Call Centre Agent, you will handle incoming calls from customers, addressing their inquiries, providing information about our restaurant, menu, services, and policies. Your primary objective is to accurately take down and submit orders to the stores, ensuring a seamless customer experience.
Key Responsibilities
1. Master the Menu
One of your primary responsibilities will be to thoroughly understand the restaurant’s menu. This includes:
- Providing Detailed Descriptions: You will assist customers by providing detailed descriptions of menu items and making recommendations based on their preferences.
- Making Recommendations: Utilize your menu knowledge to suggest dishes that might interest the customer, enhancing their dining experience.
2. Order Management
- Taking Orders: Accurately take orders over the phone for delivery and collection, recording customers’ choices and special instructions, and coordinating them with the store.
- Modifying Orders: Assist customers in modifying existing orders and making special requests. Effectively communicate these changes with the stores to ensure customer satisfaction.
3. Upselling and Cross-Selling
- Identifying Opportunities: Identify opportunities to upsell or promote additional menu items, beverages, or services to customers.
- Providing Information: Offer relevant information and recommendations to enhance customers’ dining experience and increase sales revenue.
Requirements
To be considered for this role, you must meet the following requirements:
- Educational Qualification: Must have a Matric.
- Computer Literacy: Must be computer literate.
- Communication Skills: Must have good written and verbal skills.
- Phone Etiquette: Must possess good phone etiquette.
- Experience: Previous experience in inbound calls and a call centre environment or similar role is preferred.
Why Join Pedros?
1. Dynamic Work Environment
Pedros offers a vibrant and dynamic work environment where each day presents new challenges and opportunities. You will be part of a supportive team that values collaboration and continuous improvement. Pedros Call Centre Agents 2024
2. Professional Growth
This entry-level position is a great stepping stone for those looking to build a career in customer service. Pedros provides training and development opportunities to help you grow professionally.
3. Customer Interaction
If you enjoy interacting with people and have a passion for customer service, this role is perfect for you. You will have the opportunity to make a positive impact on customers’ dining experiences.
4. Competitive Compensation
Pedros offers competitive compensation packages that recognize and reward your contributions to the company’s success.
How to Apply?
Interested candidates can apply by visiting our career page and submitting their application before the closing date, 2nd August 2024. Don’t miss out on this exciting opportunity to be part of the Pedros family.