Are you an unemployed youth in South Africa looking for an entry-level career in customer service and contact center operations? Tracker Connect has opened applications for the Call Centre/Control Centre Learnership under listing reference track_001769.
This 12-month fixed-term contract in Gauteng offers unemployed matriculants a chance to gain workplace experience, earn 132 credits, and receive a monthly stipend while building real skills in customer experience.
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What Should You Know Before You Start?
This learning intervention is a full unit standard-based qualification totaling 132 credits. Successful candidates will be placed inside Tracker’s Customer Experience and 24-Hour Critical Services Control Centres in Gauteng.
During the 12-month period, you will be trained to perform the following core outputs:
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Provide effective first-contact, one-stop customer resolution.
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Capturing and updating customer information accurately.
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Delivering excellent customer service and handling electronic communication.
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Building strong product knowledge across Tracker services and systems.
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Upselling and cross-selling relevant products.
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Handling contracting, scheduling, and data integrity initiatives.
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Understanding financial transactions like invoices, credit notes, adjustments, and payment allocations.
Key Details: Stipends and Duration
| Listing Reference | track_001769 |
| Industry | IT & Internet |
| Job Category | Call Center and Telesales |
| Location | Gauteng |
| Contract Type | Fixed Term Contract (12 Months) |
| EE Position | Yes (Preference given to designated groups) |
| Remuneration | Minimal Stipend |
Salary and Remuneration Breakdown
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Stipend Estimate: Learners receive a minimal stipend to cover basic daily expenses such as transport and meals during the 12-month period.
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Benefits: No additional company benefits are applicable for the duration of this learnership programme.
Minimum Requirements
To qualify for consideration under this online listing, applicants must meet the following criteria:
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Citizenship: Must be a South African citizen with a valid South African ID card or book.
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Age limit: Aged between 18 and 35 years old.
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Employment status: Currently unemployed, not studying full-time, and having no previous formal work experience.
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Criminal Record: Clean record (no criminal record).
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Qualification: Matric (Grade 12).
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Subject Passes: Minimum Level 4 pass in English, plus a pass in Mathematics or Mathematics Literacy.
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Computer Literacy: Basic computer literacy is compulsory.
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Key Competencies: Attention to detail, positive attitude, good communication skills, teamwork, and ability to work in a fast-paced environment.
Which Documents Should You Prepare First?
Before starting your online application, make sure you have digital copies of these required documents ready:
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Updated CV (highlighting basic computer skills and contact details).
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Certified Copy of South African ID.
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Certified Copy of Matric Certificate (showing English and Maths/Maths Lit results).
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Proof of Residence (if requested for Gauteng placement verification).
How Do You Submit Through Online Form?
Follow these steps to complete your application online before the closing date:
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Visit the official Tracker Connect careers portal or search for reference track_001769.
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Find the listing titled Call Center/Control Center Learnership (Status: Online).
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Click on the Apply button to open the online application form.
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Fill in your personal information, South African ID number, and contact details.
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Upload your updated CV and certified qualification attachments.
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Review all submitted information for accuracy and submit your form.
Apply Online Tracker Call Centre Learnership 2026: Apply Online
Closing Date
The application deadline for listing track_001769 is 11 November 2026. Submissions sent after this date will not be accepted.
Frequently Asked Questions (FAQ)
1. Can I join with Matric only?
Yes! Matric (Grade 12) is the main educational requirement for this learnership. As long as you achieved a Level 4 in English and passed Mathematics or Maths Literacy, you are eligible to apply.
2. Is previous work experience required for this role?
No. Tracker designed this learnership specifically for unemployed South African youth with no formal work experience who are not studying full-time.
3. Where will the workplace experience take place?
The practical workplace component will be based at Tracker’s Customer Experience and 24-Hour Critical Services Control Centers in Gauteng.
