Details
- Closing Date: 2026/04/23
- Reference Number: MMH260409-1
- Job Title: Contact Centre Learner
- Position Type: Learnership
- Role Family: Operations
- Cluster: Momentum Health
- Remote Opportunity: None of the time
- Location – Country: South Africa
- Location – Province: Western Cape
- Location – Town/City: Bellville
Introduction
Through its client-facing brands under Momentum Group, including Multiply (wellness and rewards programme), and other specialist brands such as Guardrisk and Eris Property Group, the group enables businesses and individuals to achieve their financial goals and life aspirations.
Thank you for reading this post, don't forget to subscribe!The organisation supports people in growing their savings, protecting what matters, and investing for the future, while also helping companies care for and reward their employees and members.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on the official company careers page.
Role Purpose
An exciting learnership opportunity is available at Momentum Health.
- Are you currently unemployed and living in the Western Cape?
- Are you living within 30km of Parc Du Cap, Bellville Office?
- Are you seeking a learnership to develop your potential in a leading health business?
- Are you a dynamic self-starter passionate about client service?
This opportunity is aimed at individuals looking to gain both theoretical knowledge and practical workplace experience.
Upon successful completion, learners will receive an Occupational Certificate: Health Care Benefits Advisor NQF Level 5 (SAQA ID 105030).
While completion does not guarantee permanent employment, it provides valuable experience and improves opportunities within the medical aid administration and insurance industry.
Requirements
- Completed Grade 12 (Matric)
- Mathematics (minimum 40%) or Mathematical Literacy (minimum 60%)
- English and another South African language (minimum 50%)
- Computer literacy is an advantage
- Must be unemployed and able to commit to a 12-month programme
- People with disabilities are encouraged to apply (doctor’s letter required)
- Certified copies of Matric certificate and ID (not older than 3 months)
Additional Requirements
- South African citizen aged between 18 and 30 years
- Available from 01 June 2026 to 31 May 2027
- Able to commute independently to the workplace
- Not studying (part-time or full-time) during the learnership
- Must not have completed the same learnership previously
Duties & Responsibilities
Process
- Participate in classroom sessions and on-the-job training
- Understand company products, policies, and procedures
- Compile a portfolio of evidence for SETA submission
- Maintain detailed logbooks of workplace experience
- Complete formative and summative assessments
- Use company systems effectively and understand operational processes
Client
- Build and maintain relationships with clients and stakeholders
- Adhere to service level agreements
- Recommend improvements to client service delivery
- Promote strong client service culture and feedback
- Monitor turnaround times and resolve issues promptly
- Manage client queries efficiently and accurately
People
- Build strong working relationships with colleagues
- Develop and apply industry knowledge
- Support and influence change initiatives
- Encourage innovation and idea-sharing
- Promote productivity, service excellence, and quality
- Take ownership of personal and career development
- Demonstrate organisational values consistently
Finance
- Identify cost-effective solutions and improve efficiency
- Escalate compliance issues where necessary
- Participate in risk identification and provide recommendations
Competencies
- Commitment to the medical scheme industry
- Attention to detail
- Ability to work under pressure while remaining client-focused
- Strong communication skills
- Problem-solving ability and quick thinking
- Collaboration and inclusiveness
- Self-management and results-driven approach
Useful links 2026
| Learnerships Programme 2025/2026 | Learnerships Programme 2025/2026 |
| Online Course | Online Course |
| SA Bursaries | SA Bursaries |
| Internships | Internships |
| People with Grade 12 | People with Grade 12 |
| Government Jobs South Africa | Government Jobs South Africa |
Policy
All applicants should ensure they meet the requirements and submit accurate, certified documentation when applying.
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